'Get Started with security roles in dataverse' module showing as incomplete when all Units have been completed

Question

Yesterday i completed the module 'Get started with security roles in dataverse' https://learn.microsoft.com/en-gb/training/paths/manage-permissions-administration-common-data-service/

but it was showing as incomplete and the points were not given.

i noticed that at the top of the module it shown that i completed 10 out of the 11 units even though it was only showing 10 units.

Today the module states that is is now 10 units so i thought it has been resolved but it still shows that i haven't completed the module even though i have completed all 10 units.

I have gone through all the items again but still cant complete.

Please help so i can continue with this course.

Many Thanks,

This question is related to the following Learning Module

Answer 1

Hi Jason Moss,
Thank you for reaching out on the Microsoft Q&A Forum.

I apologize for the inconvenience and understand your concern regarding the module completion issue. Please follow these steps to resolve the problem:

1. Log Out and Clear Cache: Log out from all tabs within your current browser and clear your cache files. Afterward, try logging in again using your Learn ID credentials.
2. Use Incognito/Private Browsing: Sign out from your current browser session and attempt logging in from an incognito window or private browsing mode.
3. Switch Browsers: If the above steps don’t work, try switching to a different browser and retry the login process.

Sometimes, the main page updates within minutes, but occasionally it can take a couple of hours. I recommend refreshing the page periodically over the next few hours to check if it shows 100% completion.

I hope this helps resolve the issue. If you continue to experience problems, please feel free to reach out for further assistance.

If you have found the answer provided to be helpful, please click on the "Accept Answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.