Skype 2019 presence to Outlook

Question

Good evening. We can't see the status dot next to the email address that shows when a person is online, offline, etc. The status is connected to that of Skype for Business but even though the "show online availability next to the name" option is active in Good evening. We can't see the status dot next to the email address that shows when a person is online, offline, etc. The status is connected to that of Skype for Business but even though the "show online availability next to the name" option is active in Outlook and Skype is running in the add-ons, it cannot be seen. How to solve?e is running in the add-ons, it cannot be seen. How to solve?

Answer 1

@Giovannini Simona

It sounds like you're encountering a common issue with the integration between Skype for Business and Outlook. Here are a few steps you can follow to troubleshoot and hopefully resolve the issue:

1. Ensure Both Applications are Running:

• Make sure both Outlook and Skype for Business are running.

2. Reconfigure Skype for Business Status Settings:

• Open Skype for Business.
• Go to Tools > Options.
• Click on the Personal category.
• Make sure the options "Update my presence based on my calendar information" and "Show my Outlook Out of Office information to my contacts" are checked.

3. Check Outlook Add-ins:

• In Outlook, go to File > Options > Add-ins.
• At the bottom of the window, ensure "COM Add-ins" is selected and click Go.
• Ensure that "Skype Meeting Add-in for Microsoft Office" (or a similarly named add-in) is checked.

4. Restart Both Applications:

• Close both Outlook and Skype for Business completely. - Restart Skype for Business first, then Outlook.

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