I can't set up windows hello pin for one user on windows 10. AD user profile.

Question

The add pin page does not come up when pressed. nothing happens. another AD user was setup at log in no problem. I have tried all the troubleshooting that has been listed before such as deleting folders etc. nothing has worked. windows 10 pro 22h2.

Answer 1

Hello Rafi Fezai,

Thank you for posting in Q&A forum.

I understand that you are having trouble setting up Windows Hello PIN for one AD user on Windows 10 Pro 22H2 AD user profile. I apologize for the inconvenience caused.

To troubleshoot this issue, please try the following steps:

1. Make sure that the user account has the necessary permissions to set up a Windows Hello PIN. The user must be a member of the local administrators group or have the "Allow users to log on using biometrics" policy enabled.
2. Check if the Windows Hello PIN feature is enabled on the device. To do this, go to Settings > Accounts > Sign-in options and check if the "Windows Hello PIN" option is available.
3. Try resetting the Windows Hello PIN for the affected user. To do this, go to Settings > Accounts > Sign-in options > Windows Hello PIN > I forgot my PIN and follow the prompts to reset the PIN.
4. If the issue persists, try removing and re-adding the affected user account from the device. To do this, go to Settings > Accounts > Access work or school, select the affected user account, and click on "Disconnect". Then, re-add the account by clicking on "Connect".

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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