How do I troubleshoot slow performance in Microsoft Teams?

Question

I'm experiencing slow loading times and laggy performance in Microsoft Teams. I've tried restarting the app and checking my internet connection, but the issue persists. What are some steps I can take to troubleshoot and resolve this issue? Visit

Answer 1

Hi, I understand how frustrating slow performance in Microsoft Teams can be.

Here are some steps you can take to troubleshoot and improve the situation:

Close Unnecessary Applications: Make sure you’re not running other resource-intensive apps simultaneously. Close any unused apps or browser tabs to free up system resources.

Turn Off Video During Meetings: Video sharing can strain your laptop’s resources. During Teams meetings, consider turning off your own video by selecting “Turn camera off” in the meeting controls. You can also disable incoming video by choosing “More actions” > “Turn off incoming video.”

Disable GPU Hardware Acceleration in Teams: Sometimes GPU acceleration can cause performance issues. To disable it, go to Teams settings (click your profile picture > “Settings and more”) and select “Disable GPU hardware acceleration.”

Check Monitor Connection: If your laptop is docked to an external 4K/UHD monitor, disconnect it from the port replicator or docking station and directly connect it to the laptop’s video port. Also, consider adjusting the monitor resolution to 1920 x 1080.

Update Teams: Ensure that you’re using the latest version of Teams. Regular updates often include performance improvements.

Clear Teams Cache: Occasionally, cached data can slow down Teams. Clear the cache by following these steps:

Close Teams.

Press Win + R, type %appdata%\Microsoft\Teams, and hit Enter.

Delete all files and folders in the Teams folder.

Restart Teams.

Remember to restart Teams after making any changes. Hopefully, these steps will help resolve the performance issues you’re experiencing!

Answer 2

Hi @Roni james

It is recommended that you clear the Teams cache after completely exiting the Teams client.

Please try to switch networks or use the Teams web client to check whether the slow loading problem is solved.

Thanks for your understanding and support.

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