Cannot create email groups in exchange admin center

IniobongNkanga-8038 786

Hello

Please i need help on this issue.

When I attempt to create and email group using EAC I get the following error.

We couldn't create the group.

Exception of type 'Microsoft.Online.BOX.Util.Exceptions.InternalException' was thrown. User's image

Mahendra Chouhan 0 Reputation points

2024-08-23T11:37:30.6966667+00:00

my problem not solve same issue
Jonathan KOUOH 0 Reputation points

2024-12-18T14:49:25.2033333+00:00

I have the same issue. I still lookup for a solution

2 answers

Jake Zhang-MSFT 7,850 Reputation points Microsoft Vendor

2024-04-25T05:09:19.3133333+00:00

Hi @IniobongNkanga-8038,

Based on your description, you are getting the error "We cannot create the group. An exception of type 'Microsoft.Online.BOX.Util.Exceptions.InternalException' was thrown.while trying to create the email group Error.

I suggest you try the following methods:

1.Clear your browser cache and cookies, and then log in to the Exchange Admin Center again.

2.Try using a different browser or access the EAC in incognito/private mode.

3.Please check if you have the issue when change in EAC. Make sure your account has sufficient permissions to create groups. You may need the Exchange Administrator or Global Administrator role.

4.Please help check if other admin have the same issue when creating groups.

5.Try creating an email group using the Exchange Online Management Shell. This can provide more detailed error information:

New-DistributionGroup -Name "Group Name" -Alias "groupalias" -PrimarySmtpAddress "[email protected]"
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Jake Zhang-MSFT 7,850 Reputation points Microsoft Vendor

2024-04-29T08:29:50.2866667+00:00

Just wanted to check if the answer shared below helped. If it helped, then would request you to please "Accept the answer" as it would be helpful to others in the community as well. Thanks for your understanding.

IniobongNkanga-8038 786 Reputation points

2024-05-02T02:09:45.7533333+00:00

Hello Jake Zhang-MSFT

I have tried with different web browsers using private or incognito mode and it still doesn’t work. I am able to create the Exchange groups using PowerShell commands, but I cannot create them using the Exchange web portal.

Jake Zhang-MSFT 7,850 Reputation points Microsoft Vendor

2024-05-07T09:51:43.9933333+00:00

Hi @IniobongNkanga-8038,

Based on your description, I have a few questions I'd like to confirm with you:

Was it normal when creating a group in EAC before?

Did any action be taken before the problem occurred?

Do other admins in the organization have the same issue?

If only this administrator account has this problem, there may be a problem with the browser component.

If all administrator accounts have this issue, the issue may be a backend issue, and you can open a service request in the M365 portal to resolve the issue.
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Cannot create email groups in exchange admin center

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