In Copilot Studio(Formerly PVA), how to retrieve chat history in a chat bot

Question

I have developed a chat bot in Copilot Studio.

But it does not give the logged in user's previous chat history.

How to fetch the chat history of the user every time the user logs in

Answer 1

Hey Muralikrishnan,

I believe what you're asking for is transcripts organized by user? This isn't available out of the box from what I can find, however extracting, doing some transformation and leveraging Power BI will potentially give you what you are asking about. Please ensure you've reviewed the Learn articles on analytics, transcripts and such. Do some hard thought on if you really need to build this, as the copilot platform changes by the hour, and deeper insights are likely something we can expect.

https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-overview
https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-sessions
https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-sessions-transcripts