Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Look at the Event Viewer Application logs to find out any clue related to this issue.
Windows 10 Pcs across network freeze at the same time throughout the day
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 71%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Ben Travers
1
Reputation point
Hi there,
At random points throughout the day all the pcs on my customers network will freeze, they are all windows 10 with about 50 computers using folder redirection which I suspect could be an issue as sometimes during the freezes my file server will play up and take ages to open file explorer, I have run a defrag of that disk and it didnt seem to help but this freezing causes the whole computer to freeze including outlook and our CRM which are on different on site servers so i am unsure of how to resolve. If anyone has any suggestions it would be appreciated.
Kind Regards
Ben
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta 22,356 Reputation points MVP2020-11-09T11:21:21.887+00:00 -
Ben Travers 1 Reputation point
2020-11-09T11:39:37.023+00:00 Hiya,
In the event viewer all I have for application is the attached which i dont think has anything to do with it
In system I just get a bunch saying The windows modules installer service entered the stopped state and then started again, mostly this event but I aslo see it for windows updates with the same message.
many Thanks
Ben
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Candy Luo 12,751 Reputation points Microsoft External Staff2020-11-11T06:36:34.12+00:00 Hi ,
Please understand, to solidly troubleshoot the freeze issue, we generally need to debug the dump files. Unfortunately, debugging is beyond our forum support level and due to forum security policy, we have no such channel to collect user log information.
If the issue is urgent, a support call to our product service team is needed for the debugging service. they will help you open a phone or email case to Microsoft, so that you would get a technical support on a one-to-one basis while ensuring private information.
Here is the link:https://support.microsoft.com/en-us/gp/customer-service-phone-numbers
Best Regards,
Candy
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