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I have about 255 devices in SCCM showing as Unknown when looking at the monitoring tab deployments. This ADR is called ADR: 036 x86 x64 Updates 2024-02-13. I have 5 client check failed/active, 63 client check passes/inactive, 187 client check passed/active. I don't know what logs to check or how to remedy this situation. My goal is to drastically lower that number. Any help would be appreciated.
Hi, @Landon, Stanford
Thank you for posting in Microsoft Q&A forum.
Unknown means either that the client system did not complete the software update scan or the site server did not receive the software update scan status from the client.
You should check the logs (wuahandler.log--scan status, updatesdeployment.log--deployment, updatestore.log--what is missing and what is installed) for further troubleshooting.
If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".
Just checking if there's any progress or updates?
In the wuahandler.log
I got
OnSearchComplete - Failed to end search job. Error= 0xc8000211
In updatesdeployment.log
I got
GetUpdateInfo - failed to get targeted update, error = 0x87d00215.
Operation (TriggerEnforce) already in progress. No need to activate.
Job error (0x87d00314) received for assignment ({5f96447c-7148-4b83-b0f5-fe8f430e606a}) action
Updates will not be made available
In the wuahandler.log
I got
OnSearchComplete - Failed to end search job. Error= 0xc8000211
In updatesdeployment.log
I got
GetUpdateInfo - failed to get targeted update, error = 0x87d00215.
Operation (TriggerEnforce) already in progress. No need to activate.
Job error (0x87d00314) received for assignment ({5f96447c-7148-4b83-b0f5-fe8f430e606a}) action
Updates will not be made available
The error code 0xc8000211 in the wuahandler.log indicates that the Windows Update Agent failed to end a search job. This error can occur due to various reasons such as network connectivity issues, Windows Update service being disabled, or issues with WSUS settings. To troubleshoot this issue, you can try the following steps:
Check the network connectivity of the affected machine to Update Management. Make sure that the machine has network connectivity to Update Management and that the required ports and addresses are open. Refer to the network planning section for a list of required ports and addresses.
Verify that the Windows Update service (wuauserv) is running and not disabled. If the service is disabled, enable it and start it.
Make sure that the registry values for WUServer and WUStatusServer under the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate registry key specify the correct WSUS server.
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After checking all the logfiles we found no errors. Diving deeper in the proces finally we found the solution. Our Program Files\Microsoft Configuration Manager\inboxes\auth\statesys.box\incoming folder was corrupted. After renaming the folder a new incoming folder is created and the process started up again. After workhours the old folder is removed.