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Viva Insights Not Showing Open Rate

Kenzie Lombardi 0 Reputation points
2024-01-23T20:42:55.05+00:00

I am trying to see the open rate of an email newsletter that I send to hundreds of recipients. When I open the Viva Insights tool bar, it briefly shows "Loading stats on this email" at the top, then the message goes away and I am unable to see any open rate information. How can I fix this?

Viva Insights
Viva Insights
A Microsoft Viva module that provides insights and recommendations designed to improve productivity and wellbeing.
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Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. ChristyZhang-MSFT 23,896 Reputation points Microsoft Vendor
    2024-01-24T01:55:13.4566667+00:00

    Hi @Kenzie Lombardi ,

    Welcome to our forum!

    Regarding the Viva Insights open rate, there are the following limitations: User's image Please check if the email meets the above conditions.

    Then, to get read information about your sent emails after 30 minutes:

    User's image

    Based on the above, we can find the open rate as shown in the below image:
    User's image

    Hope to help you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Fleming, Steven W 0 Reputation points
    2024-02-20T18:41:27.28+00:00

    Any answers on this? I'm in the same position and I am seeing exactly what you are reporting. I'm not getting the open rates either.

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