Autopilot Deployment Profile - keyboard layout incorrect

Steve Phillips 5

We have configured our Windows Autopilot Deployment Profile to be as follows: Language (Region) = English (United Kingdom) Automatically configure keyboard = Yes User's image

However, the keyboard layout is incorrect, being set to "English (United States)" which means the layout will be incorrect for any special characters in the password upon first logon on a Autopilot PC: User's image

How can we ensure we have "Region = English (United Kingdom)" together with "Keyboard = English (United Kingdom)" for our OOBE experience? Thanks, Steve

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JatinMakhija 1,061 Reputation points

2024-01-16T15:52:20.7733333+00:00

Ensure that Windows Autopilot Deployment Profile is assigned to the device before you initiate the Autopilot Reset process. Could you click on the Autopilot Device and on the Right-hand side flyout pane check and confirm if this Deployment profile is assigned correctly. In few cases, it causes issues and deployment profile shows not assigned. Refer to the guide to fix this issue: https://cloudinfra.net/fix-autopilot-profile-status-shows-not-assigned/.

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Steve Phillips 5 Reputation points

2024-01-17T08:32:01.67+00:00

Dear Jatin, thank you for your response. I can confirm that our Profile Status is displaying as "Assigned". I am careful to ensure the profile is Assigned prior to running the Autopilot-build computer "reset" to initiate the Autopilot process.
Your article is useful and I will bookmark it for future reference. Thanks, Steve.
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ZhoumingDuan-MSFT 14,715 Reputation points Microsoft Vendor

2024-01-17T02:08:47.0233333+00:00

@Steve Phillips, Thanks for posting in Q&A.

From your description, I know you encountered an issue that keyboard layout is incorrect during Autopilot.

Based on my researching, it might be a problem which existing Windows setup instead of autopilot, the layout mess maybe vary in different countries.

Here are some methods you can try.

1.Reset the device, configure another Autopilot Deployment profile and Set Language (Region) to User select, then you can configure language and keyboard during OOBE stage manually.

2.You can change your device language and keyboard after Autopilot follow the link below.

https://support.microsoft.com/en-us/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

3.We suggest you open an online case to get more help.

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your kind understanding.

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Steve Phillips 5 Reputation points

2024-01-17T08:38:31.1733333+00:00

Dear @ZhoumingDuan-MSFT , Thank you for your reply. I am aware and have made use of the "Language (Region) = User select" option and whilst that does work, we wish to achieve a fully-hands-off build without any required user intervention prior to the user logon. I will take your advice and open an online case for assistance. Thanks, Steve.

ZhoumingDuan-MSFT 14,715 Reputation points Microsoft Vendor

2024-01-17T08:57:01.8+00:00

@Steve Phillips, Thanks for your update.

Hope this issue can be resolved. If you get some ideas, please share with us.

Thanks.

Gustav Wirblad 0 Reputation points

2024-04-04T14:02:00.7+00:00

@Steve Phillips , did you find a solution for this? We are experiencing the exact same issue.

Steve Phillips 5 Reputation points

2024-04-04T15:39:37.6266667+00:00

@Gustav Wirblad - We have not found a solution to this so far. Instead, we decided to leave the keyboard layout as user-selectable as per the configuration below. This seemed a better option than the keyboard being set wrongly.

Gustav Wirblad 0 Reputation points

2024-04-05T07:14:47.3266667+00:00

@Steve Phillips , thank you for answering! That was disappointing. Did you create an online case that is still opened or what was the verdict in that one? We would really like this to be automatic, especially when the function should be there..

Frida Jansson 0 Reputation points

2024-11-18T09:00:12.37+00:00

@Steve Phillips , also wondering the same thing as Gustav regarding the online case. I've just created one myself as well. We're also looking for an automatic approach, but it's good to know that there is a "workaround" at least with having the keyboard be user selected.

I will update this thread with any news from my case.

Steve Phillips 5 Reputation points

2024-11-19T13:24:43.01+00:00

@Frida Jansson - We were not able to register a case, unfortunately. We are still using the workaround I posted in April 2024.
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Andreas Friis Leth 0 Reputation points

2024-05-16T10:22:45.9933333+00:00

We experience the same, the basic autopilot profile is set to Danish and configure keyboard automatically. But the keyboard becomes US at first sign in..
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Gustav Wirblad 0 Reputation points

2024-05-16T13:43:30.3533333+00:00

That's a shame! I wonder if Microsoft is aware of the issue. I will probably create a case when I have time.

Jonas Helt 0 Reputation points

2024-12-03T10:21:50.1433333+00:00

Did you ever find a solution? We are experiencing the same. Region is Danish, but Keyboard is US...

Gustav Wirblad 0 Reputation points

2024-12-03T10:27:34.43+00:00

No, we didn't. Using the "workaround" where users have to choose region and keyboard layout. Would be interesting to hear something official from Microsoft about the issue.

Jonas Helt 0 Reputation points

2024-12-03T10:40:06.15+00:00

I just stumbled over a reddit post where someone noted that it could be a problem with the Windows image on some Lenovo batches (we are experiencing it with Lenovo). The solution is to re-image the device....

Thomas Forsmark Sørensen 0 Reputation points

2024-12-17T09:40:52.5333333+00:00

Hi Andreas,
Did you get this resolved? I am experiencing the exact same problem.
The Windows 11 is Danish (but with a preloaded Lenovo image where you choose between Danish, Norwegian, Swedish and English) but when Autopilot has finished the keyboard i US even though the deployment profile is set to "Automatically Configure Keyboard".

Thomas Forsmark Sørensen 0 Reputation points

2024-12-17T09:42:40.61+00:00

@Jonas Helt Do you have a link to that Redit post?

Gustav Wirblad 0 Reputation points

2024-12-18T08:14:02.6666667+00:00

Just wanted to add to the "Reddit / Lenovo / re-image" discussion that we are seeing the same language issue on Dell and Surface as well as Lenovo and re-imagining doesn't help (from our side re-imagining would definitely not be considered a solution, as a matter of fact not even a workaround).
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Autopilot Deployment Profile - keyboard layout incorrect

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