How to fix this Correlation Id: 0bd9ad60-3a2d-4636-82ae-133615e00443 Timestamp: 2024-01-04T15:27:08.000Z DPTI: a05c8a0dec03143e68dfafba2f1b38d142609578019befb03af49a4b9a6cb327 Error Tag: 657rx Error Code: 2148073494, in my microsoft account?

Question

Answer 1

Hi @JONATHAN BINSAR MUNTHE

Please refer to my post in thread 'Correlation Id'.

In addition to deleting the account cache as above, you may also go to Windows settings> Accounts> Access work or school> add your account. If your account has already been added, please remove it and other accounts. Then add the account back to have a check.

You may also change the Internet connection. Sometimes the network can also cause login issues.

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Answer 2

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Answer 3

I am also having the same issue, but after removing the below registry and folders, the issue has been resolved, but for some time it has not worked.

Note: Take the backup and check the below steps.

1. Log out of office 365 accounts in word

del C:\Users%username%\AppData\Local\microsoft\office*.* /s /q

del C:\Users%username%\AppData\Roaming\microsoft\office*.* /s /q

reg delete HKEY_CURRENT_USER\Software\Microsoft\Office /f

5. Logoff / login again

Answer 4

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Answer 5

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