Unable to login to Microsoft account, locking me out of critical excel data

Question

Hello,

I use OneDrive (business) and sync excel files to the cloud for collaboration. Currently, i am unable to log into my onmicrosoft account (I get a 1001 error message) i need some help, i have lots of data to put in and the job depends on it.

Correlation Id: 758a6c5f-9115-4af6-867b-61f7e19ae7e0

Timestamp: 2024-01-02T15:15:25.000Z

DPTI: a99e900691c7c110d09fbdbece503f3e489b47f2620ef66489d3a55a30a409c0

Error Tag: 4wbr5

Error Code: 2147943811

it asks for the email to login, and when i put my onmicrosoft.com account in it gives me this error. THIS ERROR DOES NOT PERSIST FOR MY PERSONAL ACCOUNT. ONLY THE ONMICROSOFT ACCOUNT.

Answer 1

Hi @Cameron Lewis

Is there the same error code when you sign into OneDrive online?

Please close all Microsoft applications (Such as Office, Teams, OneDrive etc).

• Search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft)
• Cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.
• Relaunch OneDrive and sign in. If the issue persists, close OneDrive, copy the OneAuth and IdentityCache folders back into the Microsoft folder, when it asks if you want to overwrite, say NO. 
• Relaunch OneDrive and sign in again to have a check.

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