How do I remove PIN (Windows Hello) option if it is greyed out?

Question

As you can see, the option is inaccessible to me.

Answer 1

You need to delete everything from Ngc folder or simply rename it to Ngc.old, see steps here:

https://www.kapilarya.com/fix-pin-not-working-in-windows-11#ngc-folder

Once done, you can setup a new PIN and Ngc folder will be re-created by Windows.

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 2

Hello,

The remove button could be greyed out if the passwordless option is enabled on the Windows 11 account or if the passwordless account is enabled on your Microsoft account.

Disable Windows Hello sign-in for Microsoft accounts:

To fix the remove PIN button greyed out on Windows 11, use these steps:

1. Open Settings.
2. Click on Accounts.
3. Click the Sign-option tab.
4. Under the “Additional settings” section, turn off the “For improved security, only allow Windows Hello sign-in for Microsoft account on this device”

Disable passwordless Microsoft account:

To disable the passwordless Microsoft account to fix the greyed out remove PIN button, use these steps:

1. Open Settings.
2. Click on Accounts.
3. Click the Your info tab.
4. Under the “Related settings” section, click the Accounts option
5. Click the Security tab.
6. Click on Advanced security options.
7. Under the “Additional security” section, turn off the Passwordless account option.
8. Continue with the on-screen directions.
9. Restart your computer.

Reference link: How to remove PIN (greyed out) on Windows 11

Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Answer 3

I am not sure if you still need it, but I had the exact same problem and solved it this way:

https://dirteam.com/sander/2020/07/02/howto-delete-your-windows-hello-for-business-registration/

I also didn't have the additional settings, and changing my NGL files didn't work. Fortunately, this did! I still have windows 10, but it will probably also work for windows 11.

Answer 4

To achieve that, run the following line of code in a Command Prompt (cmd.exe) window, while signed in with the user account of the person you want to delete the Windows Hello For Business registration for:

certutil.exe -DeleteHelloContainer

Afterwards, sign out to complete the action:

logoff.exe

 

The above two commands together, will delete all Windows Hello for Business registrations that are local to the Windows 10 device, including Windows Hello Face, Windows Hello Fingerprint and Windows Hello PIN. However, it will not remove the Security Key sign-in method, because this registration lives in Azure AD, not on the device.

After signing in successfully after deletion of the Windows Hello for Business registration, new methods can be set up for the account from Sign-in Options in the Windows Settings app.

Answer 5

Managed to remove it selecting "forget pin option"
I created a new pin, and could remove afterwards.