Trying to reset my password on a email but its not sending me the password reset email

Question

so my main email its not getting the password reset for the email im trying to change my password,it wont send me the email reset code

Answer 1

Sometimes, cached data can interfere with the password reset process. Try clearing your browser's cache and cookies and then try again.

Sometimes, there can be issues with specific browsers or devices that can prevent you from receiving emails. Try using a different browser or device to see if that helps.

Sometimes, legitimate emails can end up in spam or junk folder folders.

Answer 2

Hi @Eliezel Montilla ,

There are a few possible reasons why you’re not getting the email reset code:

• The email might have been sent to your junk or spam folder. You can check those folders and see if you can find the email there.
• The email might have been delayed due to network issues. You can wait for a few minutes and see if the email arrives later.
• The email might have been sent to a different email address that you have associated with your Microsoft account. You can check your other email accounts and see if you can find the email there.

Here is an official document for your reference: Troubleshooting verification code issues.

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