Teams keeps saying "Unable to fetch account"

Question

I am trying to use Teams and it keeps saying "Unable to fetch account". I've tried using other accounts and even creating a new accounts but it continuously says "Unable to fetch account". I've tried this on both my phone and my laptop and nothing helps. VERY frustrating.

Answer 1

Hi @Stephanie Mann

According to our research, there are a few possible solutions that you can try:

• If you’re using the Teams desktop or mobile app, try using the web version: https://teams.microsoft.com/.
• Uninstall Teams from your device, then reinstall it.
• If you’re using a VPN to access Teams, turn it off and back on.
• Go to your Microsoft Account page, and navigate to Account info. That’s the section indicating alias and login preferences. Simply delete your mobile number as a means of login and check if the issue persists.
• Clear the Teams cache from your device.

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