Cannot Sync users to user profile service in SharePoint 2019.

Question

Cannot Sync users to user profile service in SharePoint 2019.

Actions taken:

• Restarted the timer service.
• Found all the application pool associated to USPA is started.
• Used domain admin account and found that all the users populate from the AD.
• Synched profile full and incremental, however no result.

What could be the issue? Can somebody help plz.

Answer 1

Hi @Shuvajit Roy ,

There are many reasons for this situation, let’s check them out together:

1, The account running the User Profile Service Application does not have directory sync permission. This can prevent the profiles from being imported from AD. To fix this, you need to grant the directory sync permission to the account. You can find more details about this in SharePoint 2019 User Profile Service not syncing.

2, The synchronization database is involved in a database mirroring session or an availability group. This can cause the User Profile Synchronization service to fail to start. To fix this, you need to remove the synchronization database from the database mirroring session or the availability group. You can find more details about this in You can't start the User Profile Synchronization service.

3, The synchronization connection settings are incorrect or incomplete. This can cause the synchronization process to fail or not import all the profiles. To fix this, you need to check and update the synchronization connection settings, such as the domain name, the container, the authentication method, and the filter. You can find more details about this in Configure profile synchronization by using SharePoint Active Directory Import in SharePoint Server.

For your reference:

https://support.shortpoint.com/support/solutions/articles/1000286172-how-to-configure-user-profile-service-application-in-sharepoint-2019

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link. 

If the problem persists, it is recommended to check the ULS log to see if there is relevant information.

Hope this is helpful.

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