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Microsoft Office and Other Software Stopped Working After KB5001716 Quality Update

Akaki Chalatashvili 5 Reputation points
2023-10-04T08:17:25.6866667+00:00

Hi everybody,

I started to experience a strange problem after installing the quality update KB5001716 (this is what I put the blame on). After the update, I restarted my computer and realized that none of the Office programs responded, even Adobe programs stopped working. When I try to open my Word, Excel or other Office files, nothing happens. There was a guy on Youtube who suggested turning off the Printer Spooler service, which I did, but still the problem is there.

I am running Windows 22H2 and Office 2019 Professional.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,743 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
1,061 questions

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  1. Akaki Chalatashvili 5 Reputation points
    2023-10-04T11:05:58.31+00:00

    And here is my solution. Again, a blessed Youtube video helped me. The update which was supposed to help the customers, brought some mess in the registry. I had to go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\winword.exe, locate UseFilter and delete the value. Did the same for Excel, Powerpoint, Visio, Excel, Acrobat, etc. Now it works.

    1 person found this answer helpful.
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  2. AllenLiu-MSFT 45,686 Reputation points Microsoft Vendor
    2023-10-05T01:29:40.55+00:00

    Hi, @Akaki Chalatashvili

    Thanks very much for your feedback. We're glad that the problem is solved now. Here's a short summary for the problem, we believe this will help other users to search for useful information more quickly.

    Problem/Symptom:

    After installing the quality update KB5001716, none of the Office programs responded, even Adobe programs stopped working.

    Solution/Workaround:

    The update brought some mess in the registry.

    We have to go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\winword.exe, locate UseFilter and delete the value. Did the same for Excel, Powerpoint, Visio, Excel, Acrobat, etc. Now it works.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click ""Add Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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