We have a disabled user without license and still searchable in MS Teams app and web both

Question

We have a user who has left org 3 months back but when we search with his user ID, we still have the user showing up with unknown_email_address@invalid.teams.ms as email address in Teams. We have checked Teams admin center, but could not find any of his entry. Please suggest what else can we check ?

Answer 1

Hi @Ashutosh Gairola ,

When a user is disabled in Azure AD or blocked, the user will continue to appear in Microsoft 365 applications. The account needs to be deleted in order for it to disappear from applications.

There is also a known issue that causes disabled users in Team's due to caching. If the user still shows, you can clear the Team's cache for the affected users (%appdata%\Microsoft\Teams), and it should disappear.

In addition, you can remove the user from the Global Address List and from all security and distribution groups to ensure that there are no dependencies keeping the ghost account.

You can check the account's sign-in logs to verify whether the user has logged into Teams.

If these steps do not work, there is also a known issue that sometimes occurs when the user has a manager listed in Teams. If there is a manager listed, you may need to remove and re-add the manager in order for the user to disappear from the org chart.

Relevant threads:

Disabled user still appears in Teams

Old employees still appear in Teams

Disabled user can still access Teams

Let me know if you face any further issues.

If the information helped you, please Accept the answer. This will help us as well as others in the community who may be researching similar questions.

Answer 2

Hello

Some random dude or girl messaged me telling me that they were Microsoft and that I won some kind of giveaway where I would get the New iPhone. They said to message them in teams and when I tried to get into teams, it didn't let me talk to them. I went back to my Gmail where the message was sent and looked at the Gmail address. I clicked the first link that popped up and it was the same Gmail address that you were talking about: unknown_email_address@invalid.teams.ms.