Windows Agent Pool not able to pull images

Question

Getting the following error -

Failed to pull image "..." [rpc error: code = Unknown desc = failed to pull and unpack image "": failed to extract layer sha256:10...: failed to safefile.openRelative failed in Win32: open \?\C:\ProgramData\containerd\root\io.containerd.snapshotter.v1.windows\snapshots\160\var\lib\dpkg\info\gcc-8-base:amd64.list: path contains invalid character ':' (0x1f) var\lib\dpkg\info\gcc-8-base:amd64.list: unknown, rpc errpr: code = unknown desc = failed to pull and unpack image "": failed to resolve reference "": failed to authorize: failed to fetch anonymous token: unexpected status : 401 Unauthorized]

Answer 1

Hello @Vivek Somani

Thanks for reaching out and I hope you are doing well.

Are you able to succesfully pull images from another ACR? Do other images from the same ACR work?

401 Unauthorized error message can be troubleshooted with the following link:

https://learn.microsoft.com/en-us/troubleshoot/azure/azure-kubernetes/cannot-pull-image-from-acr-to-aks-cluster#cause-1-401-unauthorized-error

Are you able to locally pull the image using for example "docker pull" command?

Thanks!