Purview content search results in "Client Error Request failed with status code 500"

Jerry Rains 0

All of my searches return this error when I attempt to export the results.

PRADEEPCHEEKATLA 90,556 Reputation points

2023-04-10T08:01:57.7766667+00:00

Jerry Rains - Just checking in to see if the below answer helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Kevin Humfreville 1 Reputation point

2023-04-12T18:41:43.22+00:00

I am receiving this same error message when attempting to "Export Results" from a simple search with 4 results. It seems no matter what export options are selected, the issue persists.
Joey Marshall 51 Reputation points

2023-04-14T16:43:03.6433333+00:00

I too am receiving the same error. Any update on this issue? I am in a time sensitive situation.
Chad Pearson 0 Reputation points

2025-02-25T13:16:31.7466667+00:00

Looks like we haven't made much progress in a few years. Still getting a "Request failed with status code 500" error in 2025. Using Microsoft Purview with the "new" eDiscovery interface. Just tried to create a hold policy for 24 custodians. Wasted a decent amount of time adding the sources just to have this error pop up at the end when trying to save it. Pretty annoying.

Follow-up

Microsoft provides this KB, which is not relevant in my case. I couldn't even add one custodian to the hold policy. It threw the error as soon as I hit Save.

Troubleshooting

Reverted back to the old eDiscovery experience and attempted the same hold. It threw this error, which is actually helpful. It states that the name of the hold policy (Legal Hold - All Custodians) has already been used.

Solution

Once I discarded that hold policy and created a new one with a unique name, I was able to place the custodians on hold as expected.

2 answers

PRADEEPCHEEKATLA 90,556 Reputation points

2023-04-05T07:09:28.7633333+00:00

Jerry Rains - Thanks for the question and using MS Q&A platform.

The "Client Error Request failed with status code 500" error in Microsoft Purview indicates that there was an internal server error while processing your request. This error message indicates that there is an issue with the Purview service itself, rather than your specific request.

There could be a variety of reasons why this error occurs, such as temporary service disruption, insufficient resources, or a misconfiguration. The best course of action is to check the Azure Status page to see if there are any known issues or outages with the Purview service. You can also try to refresh the page or wait a few minutes and try again.

If the issue persists, you can share the screenshot of the error message which you are experiencing with the search results.
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1 person found this answer helpful.
PRADEEPCHEEKATLA 90,556 Reputation points

2023-04-12T07:06:43.6233333+00:00

Jerry Rains - Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
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Krzysztof Stopa 0 Reputation points

2023-05-26T13:22:27.51+00:00

I have the same problem, what are the minimum requirements for Content Search to work? Do I need to pay for something?
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Purview content search results in "Client Error Request failed with status code 500"

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