MFA issue when scanning QR code - No Usable Data Found

Question

Receiving an error for a user when trying to setup MFA:

• No usable data found when scanning the QR code for push notification
• User is not listed under 'blocked users' in Azure Multi Factor
• Have tried multiple iPhones / Android devices - same error
• Have also tried Google Authenticator to setup the devices

Answer 1

@Jordan Fox Thank you for reaching out to us, Please help us with the below information which will help in troubleshooting this issue further,

1. Have you enabled MFA for the user on the admin portal (Using per-user policy or Conditional access policy)
2. Is this isolated to 1 user only?
3. While registering on the Microsoft Authenticator application on his/her phone, did the user select Work account or personal account?
4. could you also confirm if the user is trying to scan the QR code in the Microsoft Authenticator Application? (Add work or school account, followed by Scan QR code)?
5. Is the user device able to scan any other QR Code.
6. Can we also try out any other device for registering the same user for MFA ?
7. Instead of scanning QR code, what happens if user enters code/url to register for MFA

Reference: https://support.microsoft.com/en-us/account-billing/add-your-work-or-school-account-to-the-microsoft-authenticator-app-43a73ab5-b4e8-446d-9e54-2a4cb8e4e93c

Lets gather this information to isolate the issue further. If you have any further queries, please feel free to post back.