Answers in Viva Engage: Frequently asked questions
What license is required to use Answers?
To use Answers, you need a license to a Viva Engage Knowledge service plan. The service plan is available as part of Viva Suite and Employee Communications and Communities.
Can users who aren't assigned the Viva Engage Knowledge service plan use Answers?
These users receive notifications to questions or answers where they're mentioned. They can view that question or answer but can't navigate the rest of the Answers experience.
Where can I access resources for Answers adoption practices?
See Viva Engage Adoption.
Are posted questions visible to everyone in my company?
Answers are visible to anyone in your organization who has a Viva Suite license. Answers posts can be routed to anyone else in your organization who has a Microsoft 365 license, but those other employees can only access the individual thread, not other parts of Answers.
Does Answers permit guest access?
Answers doesn't support guest access.
Can our organization use Answers without topics?
Viva Engage supports a simplified topics experience as a subset of Answers. Licensed users can subscribe to topics in Answers' Discover new topics panel. Users otherwise don't see them in their feed.
Why can’t users in my organization access Answers?
Check that your Viva Engage network meets the technical requirements, and your users have the correct license to access Answers.
See also
Overview and setup of Answers in Viva