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SIP response code 500

  • Article
  • Applies to:
    Microsoft Teams

This article provides troubleshooting information for various combinations of the SIP 500 error and Microsoft response codes.

510482 500 Loop detected

  • Microsoft response code: 510482
  • SIP response code: 500
  • Suggested actions:
    • Make sure that there's no infinite call forwarding.

510544 500 Get Outbound Direct routing - no trunk config found

  • Microsoft response code: 510544
  • SIP response code: 500
  • Suggested actions:
    • Verify the trunk (gateway) configuration for the specific tenant, and make sure that it's set up correctly. For more information about call routing configuration, see Configure call routing for Direct Routing.

510544 500 Get Outbound routing - failed getting direct routing gateways for emergency user