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SIP response code 486

  • Article
  • Applies to:
    Microsoft Teams

This article provides troubleshooting information for various combinations of the SIP 486 error and Microsoft response codes.

10321 486 Bot rejects the incoming call because it is busy

  • Microsoft response code: 10321
  • SIP response code: 486
  • Suggested actions:
    The effect of this error depends on the specific bot and the expectations for the given scenario. If this error is unexpected, take the following action, as appropriate:
    • If the bot is provided by Microsoft, such as the built-in call recording, contact Microsoft Support.
    • If the bot is your own bot or from a third-party provider, work with the bot provider to verify that the bot is set up correctly.