Understand Microsoft Teams and Skype for Business coexistence and interoperability
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If your organization uses Skype for Business today and you're starting to use Teams alongside Skype for Business—-or you're starting to upgrade to Teams—-it's important to understand how the two applications coexist, when and how they interoperate, and how to manage your users' migration all the way to their eventual upgrade from Skype for Business to Teams.
Tip
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Coexistence of Teams and Skype for Business overview
Ever since the retirement of Skype for Business Online, all users in a pure-online organization (that is, an organization that doesn't have an on-premises deployment of Skype for Business) have a co-existence mode of TeamsOnly. TeamsOnly mode ensures the users have full functionality of Teams. However, organizations with an on-premises deployment of Skype for Business Server may have users who are still homed on-premises; these users can't be TeamsOnly. Users with an on-premises Skype for Business Server account may have any coexistence mode other than TeamsOnly. The following sections describe the coexistence modes that are available before you decide to upgrade on-premises Skype for Business Users to TeamsOnly, and the capabilities each mode offers. In addition, the sections describe the interoperability (interop) that occurs between users on Skype for Business clients and users on Teams clients, and how interop is affected by the chosen coexistence mode.
Teams delivers collaboration capabilities, chat, calling, and meeting capabilities. Chat, calling and meeting functionality was also historically available in Skype for Business. Depending on what configuration you choose when providing Teams, these capabilities can overlap with the capabilities delivered by Skype for Business for a given user. The default coexistence mode for on-premises users is Islands. Islands mode allows the user to run Teams alongside Skype for Business with similar functionality available in both clients; that is, the capabilities overlap. However, a user can be assigned other coexistence modes to prevent this capability overlap for the user, in which case interoperability between Teams and Skype for Business is available. For example, if you have significant Skype for Business Server on-premises assets with a complex Enterprise Voice deployment, but want your users to enjoy modern meetings as quickly as possible, you might want to evaluate using the Skype for Business with Teams Collaboration and Meetings mode, also known as Meetings First.
We recommend that you review the following coexistence modes to help determine which path is right for your organization.
Important
Coexistence modes continue to exist after retirement of Skype for Business Online, however users homed online can only have a mode of TeamsOnly. It is no longer possible to assign any mode other than TeamsOnly to a user homed online. As was the case prior to retirement of Skype for Business Online, users homed on-premises can be assigned any mode other than TeamsOnly.
Teams Only
Teams Only is the only mode available for pure online users. A Teams Only user (in the past, sometimes called an upgraded user) has access to all the capabilities in Teams and can continue to communicate with any other users (whether in the same or external organization) who still use Skype for Business (provided the Skype for Business users aren't in Islands mode). Teams Only users receive incoming chats and calls in Teams, and also schedule meetings in Teams. They can't initiate chats or calls or schedule meetings in Skype for Business.
Teams Only users may retain the Skype for Business client to join any Skype for Business meetings they already have or may receive in the future (that is, from external parties, or possibly from on-premises Skype for Business Server users in their own organization). However, after Microsoft removes the Skype for Business Online infrastructure for a given Teams Only user, Teams Only users may only join Skype for Business meetings anonymously. After June 30, 2022, newly created TeamsOnly users will no longer be provisioned with the Skype for Business Online infrastructure. If these users are invited to a Skype for Business meeting, they would need to join anonymously. After October 2022, users moved from on-premises to the cloud (that is, they become TeamsOnly) will no longer be provisioned with the Skype for Business Online infrastructure. If these users are invited to a Skype for Business meeting, they would also need to join anonymously.
As soon as your organization is ready for some or all users to use Teams as their only communications and collaboration tool, upgrade those users to Teams Only mode. If you're upgrading from Islands mode, we advise that you first saturate Teams adoption throughout your organization before beginning the upgrade process. This adoption avoids broken communication scenarios due to Islands mode not providing interoperability.
When in Teams Only mode, Teams is the default app for the SIP/Tel protocol. Links in a user's contact card in Outlook for calling or chat will be handled by Teams.
For extra considerations about moving to Teams Only mode, see Teams Only mode considerations.
Islands mode
In Islands mode, users can run Teams alongside Skype for Business as two separate solutions that deliver similar and overlapping capabilities. The capabilities include presence, chat, calling, and meetings. Teams users also can take advantage of new collaboration capabilities such as teams and channels, access to files in Microsoft 365, and applications.
In this coexistence mode, each of the client applications operates as a separate island. Skype for Business talks to Skype for Business, and Teams talks to Teams. Users are expected to run both clients at all times and can communicate natively in the client from which the communication was started. As such, there's no need for interoperability in Islands mode.
To avoid a confusing or regressed Skype for Business experience, the Skype for Business handles the following integrations that aren't handled in Teams Islands mode:
- External (federated) communications.
- PSTN voice services and voice applications, Office integration.
- HID controls for USB devices.
- Several other integrations.
Microsoft Teams Phone System isn't supported in Teams in Islands mode.
Important
- In Islands mode, all messages and calls from federated users (people outside your organization) are delivered to Skype for Business. After upgrading to Teams Only mode, all messages and calls from outside your organization are delivered to Teams.
- You may want to require that Islands users always schedule meetings in Teams by assigning them an instance of TeamsMeetingPolicy with the PreferredMeetingProviderForIslandsMode=Teams. This ensures that all users schedule meetings using Teams, which supports authenticated sign-in and meeting join for any user in the organization, regardless of whether the user is TeamsOnly or still using Skype for Business Server. In contrast, after Microsoft retires the legacy Skype for Business Online infrastructure for hybrid organizations beginning in October 2022, TeamsOnly users will only be able to join Skype for Business meetings anonymously.
Skype for Business only
In this coexistence mode, users remain in Skype for Business—-not Teams—-for chat, meeting, and calling capabilities, and they don't use Teams for teams and channels. This mode is available today; however, in the current implementation, teams and channels aren't automatically turned off for the user. This can be achieved by using the App Setup policy to hide teams and files.
This mode can be used prior to starting a managed deployment of Teams to prevent users from starting to use Teams ahead of having built readiness. This mode is also a way to enable authenticated participation in Teams meetings for Skype for Business users, provided the users are licensed for Teams.
Skype for Business with Teams Collaboration
Use this mode to introduce Teams in your environment while you continue to use your existing investment in Skype for Business. Leave Skype for Business unchanged for chat, calling, and meeting capabilities. Add Teams collaboration capabilities:
- Teams and channels.
- Access to files in Microsoft 365 or Office 365.
- Applications. Teams communications capabilities—private chat, calling, and scheduling meetings.
Teams private chat, calling, and scheduling meetings are off by default in this mode.
Organizations starting with Skype for Business Server on premises have this mode as an alternative to Islands mode if they want to give their users interoperability and predictability for their communications during the migration. This mode also provides a predictable timeline for their upgrade to Teams (as opposed to relying on adoption saturation in Islands mode).
Skype for Business with Teams Collaboration and Meetings, also known as Meetings First
In this mode, private chat and calling functionality remain on Skype for Business while Teams is used for scheduling and conducting meetings, as well as for collaboration using channels–based conversations. This coexistence mode helps accelerate the availability of Teams meeting and collaboration capabilities in your organization and lets your users take advantage of the superior Teams meetings experience:
- Great quality.
- Transcription and translation.
- Background blurring.
- Superior user experience across all platforms, including mobile devices and browsers.
Teams and Skype for Business benefit from a range of "better together" capabilities, such as presence reconciliation, automatic hold/unhold, and HID device support across both applications. It's possible to hide teams and channels, if desired, using the Teams App Setup policy.
This coexistence mode is especially useful for organizations with Skype for Business on-premises deployments with Enterprise Voice. These organizations are likely to take some time to upgrade to Teams and want to benefit from the superior Teams meetings as soon as possible.
Note
As of October 2022, this mode is recommended for all on-premises users that previously were assigned either Skype for Business Only or Skype for Business with Teams Collaboration modes. This mode offers the same functionality as the other two, except new meetings scheduled by the user will be Teams meetings instead of Skype for Business meetings. This ensures users schedule their meetings as Teams meetings, which supports authenticated sign-in and meeting join for any user in the organization, regardless of whether the user is TeamsOnly or still using Skype for Business Server. In contrast, as Microsoft retires the legacy Skype for Business Online infrastructure, TeamsOnly users will no longer be able to authenticate when joining Skype for Business meetings, however, they can still join anonymously. For details, see What To Expect Post Retirement.
Tip
To help identify the recommended upgrade mode based on the capabilities you want to enable in Teams while Skype for Business is still in use, leverage the Skype to Teams Upgrade Wizard.
For more information about coexistence modes, prerequisites, and management, see Migration and interoperability guidance for organizations using Teams together with Skype for Business and Setting your coexistence and upgrade settings.
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Interoperability of Teams and Skype for Business
Interoperability is the ability for Teams and Skype for Business users in the same organization to communicate across Teams and Skype for Business.
Interoperability is governed by the coexistence mode (also known as upgrade mode) of the receiver. There's no interoperability when the receiver is in Islands mode.
Note
When deployed in any coexistence mode except Islands, Teams and Skype for Business can interoperate, enabling users to chat with and call one another, and ensuring that communications remain fluid across your organization during your upgrade journey to Teams. Coexistence modes govern interoperability. The coexistence mode of the receiver determines whether interoperability will be available. For example, if the receiver is in a mode in which chat is only available in one client (say, Teams), chat interoperability will generally be available in case the initiator uses the other client (in this case, Skype for Business) to start the chat. On the other hand, if the receiver is in the mode in which chat is available in both clients (Islands mode), interoperability won't be available for the chat. The message will be received by the receiver in the same client in which the initiator started the chat. Therefore, proper communication in Islands mode requires Teams adoption saturation; that is, all users actively using and monitoring both clients.
Note
To have the latest coexistence experience, the client version must be the latest available client in the user's Office deployment channel.
Native interop and interop escalation
There are two types of interop experiences: native and interop escalation.
- A native interop experience occurs in the client that the user is currently using. One user will be in the Skype for Business client, the other in Teams. A native interop experience won't take them to another client to communicate. The users will be able to conduct their conversation in the client they're currently using. The native interop experiences are one-to-one chat and calling.
- An interop escalation experience means that as part of helping users perform an advanced action (such as sharing their desktop), the client facilitates the creation of a meeting which users can join to continue the experience in that meeting. The meeting is created on the platform of the initiator of the action. The user or users who aren't on that platform receive a meeting join link. As they click this link, they're joined to the meeting in a compatible client (browser, web app, or full client, depending on configuration). Interop escalation from Skype for Business requires a recent client. Interop escalation from Teams is now available. Both are supported in interoperability experiences in-tenant, and for federated communication cross-tenants.
Native interop experiences
Depending on the coexistence modes assigned to users (as previously described), the following native interop experiences are available:
Skype for Business users can chat one-on-one with Teams users, and vice versa. An interop chat needs to go through an interop gateway that's part of Teams cloud services (and therefore only exists online). Interop chats are plain text: rich text and emoticons aren't supported. Users in Teams and in Skype for Business are notified that the conversation is an interop conversation.
Skype for Business users can make one-on-one voice and video calls to Teams users, and Teams users can do the same.
Important
Interop experiences with on-premises users in an organization with a mix of on-premises and Teams users require that the on-premises environment is in hybrid mode with Teams. For details, Configure hybrid connectivity between Skype for Business Server and Microsoft 365 or Office 365.
These interop experiences are available to and between users who have one of the following coexistence modes assigned: Skype for Business with Teams Collaboration, Skype for Business with Teams Collaboration and meetings, Skype for Business Only, or Teams Only. There's no interoperability to users in Islands mode.
Native interop experience limitations
Because of the difference in protocols and technology, it isn't possible to support all capabilities natively. Specifically, the following capabilities aren't available:
- Markdown, rich text, and the full emoticon set aren't supported either from Teams or Skype for Business. Other native features of the compose box in Teams chats aren't supported.
- Screen sharing (desktop or app sharing) between Teams and Skype for Business isn't supported natively. However, it is supported through interop escalation.
- Group chats (multiple-party conversations) in Teams can only include participants who are using Teams.
- Multiple-party IM conversations (group chats) in Skype for Business can only include participants who are using Skype for Business. However, interop escalation to multiple-party is available from Skype for Business.
- Escalating an ongoing peer-to-peer voice or video call to a multiple-party call involving both Teams and Skype for Business users isn't supported.
- File transfer for two-party chats, or file attachment in group chats, from Teams to Skype for Business—and vice versa—aren't supported.
- There's no interoperability with Skype for Business Persistent Chat.
For all these limitations (except for Persistent Chat), one possible workaround is for one user to start a meeting and invite the other user to join it.
This workaround is the basis for interop escalation. In particular, screen sharing and escalation to multiparty aren't achievable natively but they're supported via interop escalation.
Interop escalation experiences
Interop escalation consists in supplementing the native interop capabilities with managed escalations to meetings. Meetings offer rich experiences available to anyone, regardless of which client they have.
When interop escalation is triggered by the Teams user, a Teams meeting is created. When it is triggered by the Skype for Business user, a Skype for Business meeting is created. In both cases, the meeting created is a Meet now meeting, which isn't reflected on the user's calendar.
The other party receives the meeting join link through interop chat and joins by clicking that link. If the Skype for Business user has a Teams account and is invited by the Teams user, they'll join the meeting authenticated. Otherwise, they'll join as an anonymous participant. Teams users almost always have a Skype for Business account and a Skype for Business client they can use to join a Skype for Business meeting as an authenticated participant, but they might also join as an anonymous participant, for example using the Skype Meeting App.
Once the parties have joined the meeting, they can conduct any activity supported in meetings, such as desktop or content sharing, file sharing or transfer, adding other participants, and so on.
Interop escalation from Skype for Business
Interop and interop escalation from Skype for Business was updated in the July 2019 build of monthly C2R. Previously, Skype for Business didn't have advance awareness that the remote party was using Teams. It only surmised that from the signaling received after a session was established.
When the signaling indicated that the response came from (or through) the interop gateway, it would display the yellow business bar (banner) indicating the other party wasn't using Skype for Business. With the evolution of our service, this resulted in false positives where Skype for Business users would see the business bar when they were connected to the Cloud Voicemail Service or other cloud voice services, rather than to an actual Teams Only user.
To prevent false positives, the presence service is now informing the Skype for Business client when the other party is a Teams Only actual user. This allows Skype for Business to create an interop conversation, and the conversation window to be specific to interop.
If the Skype for Business user wants to share their desktop for example, they're informed that we will start a meeting and are guided through the steps.
Meanwhile, the Teams user receives an incoming chat message with the link to the meeting and are guided to join.
This escalation to a Skype for Business meeting is available for both in-tenant interop and cross-tenant federated calls and chats. It is on by default and there's no setting the admin has to provision.
Interop escalation from Teams
Interop escalation from Teams to a Teams meeting is now available when the Teams user selects the desktop sharing button in an in-tenant interop thread with a Skype for Business user or in a cross-tenant interop federation thread. Interop escalation is supported from a 1:1 chat conversation or from a 1:1 call.
The capability is supported in the Teams desktop client for Windows, in the Teams desktop client for Mac, and in the Teams web client on browsers where content sharing is supported, while in communication with any Skype for Business client version.
In interoperability threads, and in federation interoperability threads, the Teams user now has the controls (button) to start content sharing. When the Teams user selects the button, they're presented with an additional menu that informs them that to share content, they'll need to start a Teams meeting.
If the users were in a call, the menu warns them that their current call between Teams and Skype for Business will be terminated as they're put into a Teams meeting. If they choose, they can warn the Skype for Business user prior to accepting.
Upon acceptance, they're put in the Teams meeting; they must start sharing from the sharing tray in the meeting.
Meanwhile, the Skype for Business user receives an incoming chat message with the link to the meeting and are guided to join.
This escalation to a Teams meeting is available for both in-tenant interop and cross-tenant federated calls and chats. It is on by default and there's no setting the admin has to provision. However, it is turned off for the user if the admin sets -AllowPrivateMeetNow in CsTeamsMeetingPolicy to $false.
After you review this article, see Choose your upgrade journey, Migration and interoperability guidance, Coexistence with Skype for Business, and Setting your coexistence and upgrade settings for implementation details. We also recommend the following video: Video: Manage Coexistence and Interoperability between SfB and Teams
Technical details of Teams and Skype for Business coexistence
The following sections summarize behavior that may be experienced when running both Teams and Skype for Business clients in the same organization, regardless of what mode and what upgrade method is used:
Meetings
Regardless of their mode, users can always join any type of meeting they're invited to, whether it is Skype for Business or Teams. However, users must join the meeting with a corresponding client that matches the meeting type:
If the meeting is a Teams meeting, all participants (whether they're TeamsOnly, Islands, or Skype for Business users) use the Teams client to join the meeting. If Teams isn't installed, the user will be directed to the web, upon attempting to join a meeting.
If the meeting is a Skype for Business meeting, all participants (whether they're TeamsOnly, Islands, or Skype for Business users) use the Skype for Business client to join the meeting. If the Skype for Business client isn't installed, the user will be directed to the web to join via the Skype Meeting App.
In some cases, participants in TeamsOnly mode will only be able to join Skype for Business meetings using Skype for Business Web App or Skype Meetings App as an anonymous user. Eventually, this case will be true for all users in TeamsOnly mode. For more information, see Skype for Business Online retirement.
When organizing meetings, the meeting type that gets scheduled is based on the mode of the organizer, as shown in the following table:
| Mode of organizer | Behavior |
|---|---|
| TeamsOnly, SfbWithTeamsCollabAndMeetings | All meetings scheduled in Teams. Skype for Business add-in isn't available in Outlook. |
| SfbWithTeamsCollab, SfbOnly | All meetings scheduled in Skype for Business. Teams add-in isn't available in Outlook. Consider using SfbWithTeamsCollabAndMeetings instead, which allows all users whether on-premises or TeamsOnly to use Teams for meetings. |
| Islands | By default, meetings can be scheduled in either Skype for Business or Teams. Both add-ins are available in Outlook. However, you can optionally require that users in Islands always schedule meetings in Teams by assigning them an instance of TeamsMeetingPolicy with the PreferredMeetingProviderForIslandsMode=Teams. |
New Teams and Skype for Business call hold synchronization
When making or receiving a call in the new Teams client while an existing Skype for Business call is ongoing, the call in Skype for Business does not automatically go on hold. The reverse scenario has the same problem. To enable call hold synchronization between the new Teams client and the Skype for Business client ensure the following:
- The new Teams client is version 24261.1100.3128.2662 or greater.
- Apply these group policy registry key updates:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Lync\Enable21Interopwith DWORD set to0x01Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Lync\EnableIPCForHoldResumewith DWORD set to0x01
After applying the registry changes and having the appropriate version of the new Teams client, be sure to restart both the Teams client and the Skype for Business client. This will enable call hold synchronization between Skype for Business and Teams.
Interoperability
As described above in Interoperability of Teams and Skype for Business, Teams supports interop with Skype for Business in certain scenarios. Interop communication refers to a chat or call between a Skype for Business user and a Teams user. Interop communication is only possible between two users; multi-party chat/calling or adding additional users isn't supported.
An interop chat or call between two users is created when each of the following are true:
One user is using Teams and the other is using Skype for Business.
The mode of the recipient of the initial communication isn't Islands (otherwise the communication would land in the same client) if both users are in the same organization. In federated scenarios, the sending user is using Teams, and the recipient isn't in TeamsOnly mode.
The Teams user does NOT also have a Skype for Business account homed on-premises.
Within the interop communication, chat is plain-text only. In addition, file sharing and screen sharing aren't possible in the interop chat itself. However, users in an interop conversation can easily achieve file and/or screen sharing by creating an on-demand meeting, from within the interop chat, as described below:
If the Teams user attempts to share their screen, an on-demand Teams meeting is automatically created, and an invite link to that meeting is sent to the Skype for Business user's client. Upon clicking the link, the Skype for Business user will open Teams and join the meeting. Both users are now in a Teams meeting and can share as needed.
If the Skype for Business user is using a client from 2018 or later and attempts to share any content, an on-demand Skype for Business meeting is automatically created, and an invite link to that meeting is sent to the Teams user's client. Upon clicking the link, the Teams user will attempt to join the Skype for Business meeting. If the Teams user has the Skype for Business client installed, it will open, and the user is prompted to sign in (if not already signed in). If the Teams user does not have the Skype for Business client installed, the user will be prompted to use the web version. Once both users are signed in, they're in a Skype for Business meeting and can share as needed.
Interop versus native conversation threads
Because interop communications don't support all the features of native Teams conversation, the Teams client maintains separate conversation threads for Teams-to-Teams and Teams-to-Skype for Business communication. These conversations are rendered differently in the user interface: Interop threads can be differentiated from a regular native Teams thread by:
- Lack of controls for rich text, file/screen sharing, inability to add users.
- A modification to the target user's icon, showing an "S" for Skype for Business.
These differences are shown in the following screenshots:
A native Teams-to-Teams conversation with User G3 Test
An interop conversation with the same User G3 Test
Once a conversation thread is created, its type never changes. Once created, an interop thread in Teams will always route to the target user's Skype for Business client. A native thread will always route to the target user's Teams client. If a recipient user's mode changes, existing Teams threads to that user will no longer function and a note will be displayed on that chat with a link to start a new native conversation as shown in the following screenshot.
Presence
Presence for a given user is based on the user's activity in the service via the client. The presence is then published for other users to see. Skype for Business and Teams are separate services with separate clients, so each service has its own presence state for a user. There's also synchronization between the presence services in Teams and in Skype for Business Online. This allows one service to potentially publish the presence of the user from the other service if needed.
Presence publishing behavior is based on the user's mode. There are three basic cases:
If a user is in TeamsOnly mode, all other users see Teams presence for that user, regardless of which client they use.
If a user is in any of the Skype for Business modes, all other users see Skype for Business presence for that user, regardless of which client they use.
If a user is in Islands mode, presence published in Skype for Business and Teams are independent, so the presence shown to users within the same organization will depend on the client of the other user. Users in federated organizations will see presence of that user based on their Skype for Business activity, since federated traffic to an Islands mode user lands in Skype for Business.
For example, Assume User A is in Islands mode. If User A is active in Teams but isn't signed in to Skype for Business, other users would see User A as active from their Teams client, but in their Skype for Business client they would see User A as offline. This is by design, since User A can't be reached if they aren't running the client.
Federation
Federation from Teams to another user using Skype for Business requires the Teams user to be homed online in Skype for Business. TeamsUpgradePolicy governs routing for incoming federated chats and calls. Federated routing behavior is the same as for same-tenant scenarios, except in Islands mode. When recipients are in Islands mode:
- Chats and calls initiated from Teams land in Skype for Business if the recipient is in a federated tenant.
- Chats and calls initiated from Teams land in Teams if the recipient is in the same tenant.
- Chats and calls initiated from Skype for Business always land in Skype for Business.
A federated chat can either be a native thread or an interop thread. See Interop versus native conversation threads.
If the receiver and sender are both in TeamsOnly upgrade mode, the conversation will be a native chat experience, which includes all the rich messaging and calling capabilities. To learn more, read Native chat experience for external (federated) users in Teams.
If either of the conversation participants is NOT in TeamsOnly upgrade mode, the conversation remains an interop experience with text-only messages. The user interface exposes federated chats in a similar manner to same-tenant interop threads, except there's a note indicating the user is external.
For more details, see Manage external access in Microsoft Teams and Native chat experience for external (federated) users in Teams.
Contacts
Teams and Skype for Business have separate lists of contacts. This means that contact additions, removal, and modifications made in one system aren't synchronized to the other system. However, contacts from Skype for Business are automatically copied over to Teams when either of two specific events occur:
For any Skype for Business Online user, the first time they log onto Teams, contacts from Skype for Business will be copied over to Teams. This behavior isn't available for users with an on-premises account in Skype for Business Server.
After a user is upgraded to TeamsOnly (either via assigning TeamsUpgradePolicy or via Move-CsUser -MoveToTeams), the next time a user logs into Teams, existing contacts in Skype for Business will be merged with existing contacts already in Teams. This behavior happens whether the user was moved to TeamsOnly from on-premises or online.
In both cases, the transfer of contacts from Skype for Business to Teams is asynchronous so it may be a few minutes before contacts appear in Teams. The two events above are what trigger the copy.
Related links
Configure hybrid connectivity between Skype for Business Server and Microsoft 365 or Office 365
Move users between on-premises and cloud