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Client credentials are correct, WinRM service is runing , also firewall allowed winrm service... but still getting below error
Error ID
60001
Error message
Unable to connect to server 'NGPDC.ngpclick2cloud.com' due to an error. Error code: 'UnableToConnectToPhysicalServer' Error details: 'Unable to connect to this machine. The error per IP is: [IP: NGPDC.ngpclick2cloud.com, Error:Unable to connect to server 'NGPDC.ngpclick2cloud.com' due to an error. Error code: '-2146233087' Error details: 'Connecting to remote server NGPDC.ngpclick2cloud.com failed with the following error message : The WinRM client cannot process the request because the server name cannot be resolved. For more information, see the about_Remote_Troubleshooting Help topic.'.] [IP: 192.168.2.170, Error:Unable to connect to server '192.168.2.170' due to an error. Error code: '-2146233087' Error details: 'Connecting to remote server 192.168.2.170 failed with the following error message : WinRM cannot process the request. The following error with errorcode 0x8009030d occurred while using Negotiate authentication: A specified logon session does not exist. It may already have been terminated. Possible causes are: -The user name or password specified are invalid. -Kerberos is used when no authentication method and no user name are specified. -Kerberos accepts domain user names, but not local user names. -The Service Principal Name (SPN) for the remote computer name and port does not exist. -The client and remote computers are in different domains and there is no trust between the two domains. After checking for the above issues, try the following: -Check the Event Viewer for events related to authentication. -Change the authentication method; add the destination computer to the WinRM TrustedHosts configuration setting or use HTTPS transport. Note that computers in the TrustedHosts list might not be authenticated. -For more information about WinRM configuration, run the following command: winrm help config. For more information, see the about_Remote_Troubleshooting Help topic.'.] [IP: fe80::f910:3f12:c7e7:dea1, Error:Unable to connect to server 'fe80::f910:3f12:c7e7:dea1' due to an error. Error code: '-2146233087' Error details: 'Connecting to remote server [fe80::f910:3f12:c7e7:dea1] failed with the following error message : WinRM cannot process the request. The following error with errorcode 0x8009030d occurred while using Negotiate authentication: A specified logon session does not exist. It may already have been terminated. Possible causes are: -The user name or password specified are invalid. -Kerberos is used when no authentication method and no user name are specified. -Kerberos accepts domain user names, but not local user names. -The Service Principal Name (SPN) for the remote computer name and port does not exist. -The client and remote computers are in different domains and there is no trust between the two domains. After checking for the above issues, try the following: -Check the Event Viewer for events related to authentication. -Change the authentication method; add the destination computer to the WinRM TrustedHosts configuration setting or use HTTPS transport. Note that computers in the TrustedHosts list might not be authenticated. -For more information about WinRM configuration, run the following command: winrm help config. For more information, see the about_Remote_Troubleshooting Help topic.'.] '.
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@Kaliram Sahu , thank you for reaching out to Microsoft Q&A.
Based on the error being received ( 60001 ), the following are 2 main causes:
1. Either the prerequisites to connect to the server have not been met
2. there are network issues in connecting to the server, for instance some proxy settings.
Please refer to this link for more details for this issue - Common software inventory errors and let us know if you have any questions.
@Kaliram Sahu , I wanted to check if you had a chance to check the reply above. Please let me know if you have any questions.
Hi Anurag
thanks for reply... we are able to discover Linux apps only issue with windows application discovery all perquisite are met.. we added correct administrator credentials, and WMI services also enabled. we are able to discover windows infra details (like CPU, Memory, Disk,) not its not discovered application, appliance based on physical server.
@Kaliram Sahu , thank you for the reply. Just to be sure -
1. you are able to get the basic details from the Windows Server, but the application/appliance etc are not getting discovered for this machine. Is my understanding correct here?
2. These are physical machine and not hosted on VMWare?
3. Also, check the symptom/reason for error code 9009 from this troubleshooting guide - essentially, is the UAC preventing the execution of discovery operation on the server?
Yes able to get the basic details from the Windows Server.... Only issue with windows Software Inventory on Physical Server and Hyper-V appliance. tried all solutions but not succeed Below are the WINRM error..
Error details: 'Connecting to remote server 192.168.1.12 failed with the following error message : WinRM cannot process the request. The following error with errorcode 0x8009030d occurred while using Negotiate authentication: A specified logon session does not exist. It may already have been terminated. Possible causes are: -The user name or password specified are invalid. -Kerberos is used when no authentication method and no user name are specified. -Kerberos accepts domain user names, but not local user names. -The Service Principal Name (SPN) for the remote computer name and port does not exist. -The client and remote computers are in different domains and there is no trust between the two domains. After checking for the above issues, try the following: -Check the Event Viewer for events related to authentication. -Change the authentication method; add the destination computer to the WinRM TrustedHosts configuration setting or use HTTPS transport. Note that computers in the TrustedHosts list might not be authenticated. -For more information about WinRM configuration, run the following command: winrm help config. For more information, see the about_Remote_Troubleshooting...
@Kaliram Sahu , thank you for the reply and apologies for the delayed response.
The error above points to authentication failure (0x8009030d). It will require detailed investigation to understand the issue. Did you have a chance to connect with Microsoft Support for it so that it can be investigated 1:1? If you are facing issues creating a support ticket, please let me know.
i have azure subscriptions with basic plan.. its not allowed to creating support tickets...
@AnuragSingh-MSFT Azure Migrate appliance (windows Server 2016 ) default in workgroup network.. and my machine in domain network.. solved my issue after appliance added in domain. now we are able to discover software inventory also.
@Kaliram Sahu , I am glad that you were able to resolve this issue. And thank you for sharing this finding with the community too here.
Thx for that helpful information! It does the trick for me too.
Didn't get it to work doing a discovery, don't know why.