I bought a "developer support" plan, but I can't submit support ticket some time

Question

hey Microsoft,

I've bought a developer support plan a few days ago. I've managed to raise two tickets previously. But today I tried a few times, the "create support ticket" option didn't show up. It only points me to the Microsoft docs and Q&A etc.

I have two questions here:

1. I mistakenly created 3 subscriptions initially. I already disabled two of them and just left one in active status. But when I try to submit the support ticket, all the three subscriptions shows up without details. I'm not sure which one should I choose. If you could help to remove the 2 disabled ones, that would be helpful.
2. After I filled in all the details in the support ticket, sometimes the "Create a support request" won't show up for me. Can you please explain how it works?

Thanks.

Answer 1

Hi,

They recently changed Developer level support plan so that it provides priority response from Support engineers on Q & A within 8 business hours instead of support via email/phone. This is the reason why you are unable to create a support ticket as you did previously.

Standard level still provides support via email/phone, but costs more.

https://azure.microsoft.com/en-us/support/plans

Below article is for Microsoft for Startups Founders Hub members, but it is applicable to Azure Developer level support plan as well:

Priority Community Support with Microsoft Q&A

https://learn.microsoft.com/en-us/microsoft-for-startups/priority-community-support

NOTE: Billing or Subscription management or Service and subscription limits (quotas) support requests are free of charge and can still be submitted via Azure portal, regardless of which support plan you have.

In regards to your subscriptions question, you may navigate to Subscriptions in the portal:

https://portal.azure.com/#view/Microsoft_Azure_Billing/SubscriptionsBladeV2

I suggest clicking into each subscription and renaming it so you can better identify each one. Once that is done, you may consider if/when you would like to delete subscription(s). I recommend waiting some months until you have received any final bills.

Cancel and delete your Azure subscription

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP