Notification of termination of credits

Question

I logged into the founder's hub today to be presented with the attached pop up - we've been monitoring this carefully in recent weeks and believed that all the necessary steps had been taken to secure the next (and final) tier or start-up credits.

Can any assistance be provided please on possible points of contact to engage with to discuss whether or not it is possible to unwind this? I am at a bit of a loss to understand why this has happened.

We had received a notification previously as follows "Your account will be automatically reviewed 45 days before your Azure benefits are set to expire. If you don't qualify for the next level, your Azure subscriptions will be automatically converted to pay-as-you-go."

All criteria were met.

Termination of credits notification.png

Answer 1

Hi Barnaby Davies,

The support team should be able to assist you with any issues related to your account and credits.

Please open a support ticket with the Founders Hub support team by following these steps: https://foundershub.startups.microsoft.com/signup?drawer_open=truePlease click on "Support" on this page to submit support ticket.

If you have already contacted the support team, we would appreciate it if you could kindly share the support ticket number with us. This will allow us to review your request internally and assist you more effectively in resolving the issue.

Please refer: Founders Hub Portal

Thank you.