My azure subscription with MCT free access was disabled because of not suppoerted activity which is not done by me. How can i get my subscription back as I need it for all my study and training.Kindly help

Question

Subject: Request for Assistance with Azure Subscription Issue

Dear Microsoft Support Team,

I hope this message finds you well. I am reaching out for assistance regarding my Azure subscription linked to the account [****@hotmail.com]**, which was disabled three months ago due to detected suspiciousl activity. It appears that my account may have been compromised and used for unauthorized Bitcoin mining activities, which I do not engage in.

Despite my attempts to resolve this issue by opening two support tickets, I was informed that my subscription cannot be reactivated. I have since changed my password and enabled Multi-Factor Authentication (MFA) on my account to enhance security. Alternatively, I have created a new account and would like to obtain a free Azure subscription there as well.

As a Microsoft trainer, maintaining an active subscription is crucial for my work. I kindly ask for your understanding and support in addressing this matter. Please consider my situation and provide any possible solutions at your earliest convenience. I appreciate your attention to my case and look forward to your response.

Thank you for your assistance.

Best regards, Binitha Nair

Answer 1

Hello Binitha V Nair,

Thanks for your question.

I would recommend you contact billing support regarding this. They are the only ones who can help resolve.

See also:

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola