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We used our credits.
I've requested more credits several times.
I've completed the checklist items.
I've received emails stating I've been given more credits, but no credits have shown up in my founders hub.
All support/contact-us links take me to dead-ends. This is the last place with any hope.
To my dismay, Microsoft/Azure apparently keeps chugging and runs up bills when credits are exhausted, with no alerts whatsoever (not arguing the legality; I have little doubt you could produce some kind of authorization me or my co-founder consented to).
My bank considered it fradulent when the charge was attempted; declined.
My Azure account is in arrears threatened to be suspended. Unless remedied by Microsoft, I'll be more than happy to sever this relationship and move onto the next provider...
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Hi Jake Morgan,
We sincerely apologize for the inconvenience caused.
May we kindly ask if you have raised a support request with Founders Hub? If so, could you please share the support request number with us? This will help us check internally and assist you more effectively in resolving the issue.
Thank you for your understanding.
I just submitted 2502160040000065. Thanks.
Thank you for the information. We’ll connect with the support team internally to assist in resolving your issue.
@Jake Morgan - We received an update from our product team that your startup has been reactivated and moved up to level 2. Kindly confirm the same.Thanks for your patience in this matter!
If this response helped address your concern, then I would request you to "Accept Answer and Upvote" so that the relevancy of this post will improve when anyone in the community search for a similar query.