Not eligible for Public Switched Telephony Network (PSTN) and SMS products.

Question

"Currently we get the error "Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products."

Knowing that:
Location: Global
Data location: United States

We have checked, the region seems to be valid but cannot register the Phone Number, please help me"

Answer 1

Hi @Web TV Asia
Thanks for the question and using MS Q&A platform.
Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products,” you need to check that your Azure subscription can have phone numbers assigned in the United States.

In general, for a user to acquire a phone number, there must be an active paid Azure subscription. It is not possible to use phone numbers with Azure free credits. Also, the existence of phone numbers is subject to the location of the billing account of the Azure subscription.

Confirm that all toll free and local (geographic) numbers eligible under your subscription include, but are not limited to, the Modern Customer Agreement, the Modern Partner Agreement, the Enterprise Agreement, or Pay-As-You-Go subscription.
references:
Subscription eligibility
https://learn.microsoft.com/en-us/azure/communication-services/concepts/numbers/sub-eligibility-number-capability
Please accept as "Yes" if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.

Answer 2

I am on paid plan, and when I checked my Region is Malaysia, what do I need to do to enable this feature in my region