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My Startup Founder Hub application has been denied, which is currently stuck at the "Verify your domain" step. I've submitted multiple documents demonstrating ownership from our domain provider and confirmed our email address, founder hub profile email, domain name matches between founders hub and our submission documents and our website clearly shows our company name, address and contact information and it all matches on case and text? Unfortunatly, it has still failed to be verified? I am unable to determine why our "domain verification" keeps failing? Now I'm only left with 1 appeal. Any assistance would be greatly appreciated.
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Hi Ryan Christensen,
Thank you for reaching out to us on the Microsoft Q&A forum.
We apologies for the delayed response.
To renew your verification, start by re-verifying your domain. Visit the Home page of the Founders Hub and select "Re-verify Domain", then upload the required documentation, such as a domain purchase invoice, registry confirmation record, or a website displaying your organization’s name, address, contact information, and domain. Ensure that all supporting documents are dated within the last 12 months and that the startup name and address in your documentation match the details in your Founders Hub profile. If you encounter any issues during the renewal process, you can submit a support request by signing in to the Founders Hub Portal, clicking the "?" icon in the top-right corner, and selecting "Submit a Support Ticket." Be sure to include relevant documents or screenshots of any errors to assist with the resolution.
However, if you encounter any issues related to your account, the support team will be happy to assist you.
Please open a support ticket with the Founders Hub support team by following these steps: https://foundershub.startups.microsoft.com/signup?drawer_open=true please click on "Support" on this page to submit support ticket.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi Ryan Christensen,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.
Thank you!
Thank you Rakesh. Unfortunately, we're having some struggles with our domain registrar(domain.com). Our domain is "datalation.org". Traffic going to www.datalation.org is going to the correct host site, but when the preceeding "www" is not included in the URL, traffic going to http://datalation.org goes to the incorrect address. I've been working with our domain provider for over a month on this issue but they don't seem able to fix the problem?!? As such, I think the domain verification is failing due to this issue. Any advice you may have to resolve is greatly appreciated!
fyi, I have this ticket with support(TrackingID#2501280040002661)
Thank you Rakesh. Unfortunately, our problem is still not resolved. We are stuck on the "domain verification" step for our startup-hub renewal.
We own the 'datalation.org' domain. Our domain registrar(domain.com) has a traffic re-direct from http://datalation.org to an incorrect address. Traffic that goes to "www.datalation.org' is routing properly.
I have been working with domain.com for over 2 weeks to get this resolved without success. I suspect this problem is keeping the domain verification step to be completed.
We have the below support ticket with MS, but I fear the problem is nuanced and when my final appeal is reviewed for domain verification, it will be denied again.
TrackingID#2501280040002661
Hi Ryan Christensen,
Thank you for the information. We’ll connect with the support team internally to assist in resolving your issue.
Thank you. I'm grateful to say that our domain verification was accepted less than 15 minutes ago! I'm not sure if it's something you did or they just got to it? Regardless, my domain verification issue is resolved! thanks you!
Hi Ryan Christensen,
We’re pleased to hear that this was helpful. As a reminder, domain verification requests are typically reviewed within three business days. However, response times may be longer if additional verification is needed.