The subscription xxx is not eligible to create an App Service Domain.

Dhiogo Acioli 0

I get this error every time I try to create a new domain, but I believe that this error is not reflecting reality.

I have tried different domains. I have tried different subscriptions (which already have working domains). All the possible problems that the documentation reports do not fit my context, such as payments, history, etc.

1 answer

Abiola Akinbade 23,440 Reputation points

2025-02-02T14:23:07.7666667+00:00

Hello Dhiogo Acioli,

Thanks for your question

What type of Subsciption are you using?

Some subscriptions types would be required to have sufficient history on Azure prior to creating an App Service Domain. Free trial and credit based subscriptions are not eligible to create an App Service Domain

See: https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain#prerequisites

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
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Dhiogo Acioli 0 Reputation points

2025-02-03T09:59:57.0566667+00:00

As I said, everything is fine. The type is correct. There is a registered card. There is a registered domain that has been working for years. But I can't create new domains. And I'm not at the domain limit either (I only have one domain per subscription). I tested it on both a new and an old subscription.

Shree Hima Bindu Maganti 3,135 Reputation points Microsoft Vendor

2025-02-11T16:51:36.08+00:00

Hello @Dhiogo Acioli ,
Since you've ruled out common eligibility issues (subscription type, payment history, domain limits, etc.),
Your organization might have policies that block domain registration.

Head to Azure Portal → Policy. Check if any policies are preventing domain purchases.

Role-Based Access Control (RBAC) Permissions

You need Owner or Contributor access on the subscription.

Go to Azure Portal → Subscription → Access Control (IAM)

Check your role and upgrade permissions if needed.

Azure Service Availability & Temporary Issues

Microsoft services, including domain registration, might have outages.

Check for any ongoing issues.

Some Azure regions might restrict domain purchases.

Try creating the domain in a different Azure region.

Subscription Type & Billing Issues

Certain subscription types (e.g., Free Trial, Azure credits) are restricted.

Check your subscription type under Azure Portal → Subscriptions.

Make sure your billing details are valid.

Go to Choose Billing → Subscription Management → Domain Registration Issues.

Provide details, including subscription ID and error message.
ref:Azure Policy Overview
https://learn.microsoft.com/en-us/azure/role-based-access-control/role-definitions
https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain#prerequisites

Shree Hima Bindu Maganti 3,135 Reputation points Microsoft Vendor

2025-02-12T14:45:37.24+00:00

Hello @Dhiogo Acioli ,
Following up to see if you have chance to check my previous response and help us with requested information to check and assist you further on this.

Shree Hima Bindu Maganti 3,135 Reputation points Microsoft Vendor

2025-02-13T09:00:23.1+00:00

Hello @Dhiogo Acioli ,
Following up to see if you have chance to check my previous response and help us with requested information to check and assist you further on this.

Dhiogo Acioli 0 Reputation points

2025-02-15T10:46:02.39+00:00

@Shree Hima Bindu Maganti None of this works. I also tried using bash (to test if the problem wasn't on the website) and it gives the same error.

In my subscription, I already have other domains purchased previously (so I know that fundamentally everything is fine).

I am the owner of the account and the subscriptions, so I should have full access. But something tells me that it may be related to permissions. But I don't know how and what. Last year there were these security changes in Azure and maybe I did something wrong. Because for some pages and popups it gives an error when loading or says that I don't have permission.

Shree Hima Bindu Maganti 3,135 Reputation points Microsoft Vendor

2025-02-21T18:14:37.9566667+00:00

Hello @Dhiogo Acioli ,
Apology for the late Response.
This does seem a bottleneck in setting privileges, especially when one or more pages and popups in Azure portal are not loading or displaying “no permission” messages. This might be due to Azure AD Conditional Access, RBAC settings, or even some recent security patches.

Navigate to Azure Portal > Policy.

Search for “Deny” policies that could be preventing App Service Domain creation from happening.

If in place, try to remove any policies that relate to Domain or Resource creation.

Despite being the account owner, custom policies may have been set up.

Go to Azure Portal > Subscriptions.

Click on your subscription.

Now go to Access control (IAM) > Role assignments.

Try to find your user account and see whether,

You are the role of Owner

Any Deny assignments are in place onto your account.

In case that your organization has many primary administrator accounts, check from a different Global Admin or subscription Owner account and see if the problem still persists.

Go to Azure Active Directory > Security > Conditional Access.

Look for any block policies that might affect your login or activity in the portal.

If there is a policy that denies the action, you will likely need an Azure AD administrator to remove it.

In case of UI or permission related issues on the portal, consider using Azure CLI,
az appservice domain create --resource-group YourResourceGroup --name yourdomain.com --accept-terms
If this fails with a permission error, that confirms an RBAC or policy restriction.
Let me know if you have any further assistances.
https://learn.microsoft.com/en-us/answers/questions/2156167/failed-to-purchase-domain-and-create-azure-dns-zon
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