How to increase Email Communication Service Quota?

Question

Microsoft does not make it easier to actually give a chance to change default mail from address. Currently cannot change the name nor the username. I cannot add any other addresses, because the documentations and other community support communications highlights that you have to increase your default quota to be able to change or add new mail from addresses. (imo, no logical use case behind this).

Anyway, I try to open support request with "Service and subscription limits (quotas)" issue type. Fun fact there is no option for Communication Service nor email. Then I try to send a "Technical" type, because there is an option for that... now I have to pay for support service to actually send a ticket.

Am I missing something or Azure is an infinite maze to not be able to use any of their services?

Answer 1

To be even more specific, using less acronyms..

1. Go to your "Communication Service", then Help => Support + Troubleshooting on the left menu.
2. Put "Quota Increase" in the tell us about the issue box..
3. Which Service => Communication Services -> Next
4. Pick your Subscription and Resource for the Communication Service
5. One of the following Issues: => Assistance with email Quota Increase => Next
6. IMPORTANT PART -- SKIP THE DOCUMENTATION => Need More Help? => Contact Support Tab
7. Create a support Request
8. 2nd Important part. A lot of the ticket is automatically filled in WRONG. Go to Issue Type, the second input, a change it from "Technical" to "Service and subscription limits (quotas)"
9. Quota Type => "Other Requests" => Next

From here you can figure it out.. Fill in the form letter from here and put it in the description: https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase

Good luck, and hopefully nobody else needs to go through that circular pain. (#6 causes a loop if you follow the MS Docs)

Answer 2

Hi Sándor Gergely Bornemisza ,
Welcome to the Microsoft Q&A Platform!
Increasing the quota for Azure Communication Services including email communication, can be a bit tricky with Azure's processes.
Steps to Increase Email Quota for Azure Communication Services .

1. Review the current quota limits for ACS Email.
2. Submit a Quota Increase Request>Navigate to Azure Portal > your ACS Resource > Support + troubleshooting > New support request.
3. Select Service and subscription limits (quotas) as the issue type.
4. If ACS Email is not listed, select Other and provide detailed information.
5. If a quota request option is unavailable, create a Technical Support Request.
6. Clearly describe the need to increase the email quota and highlight that ACS is not listed under quota categories.
7. Quota increases are typically supported under the Basic Support Plan .
8. If redirected to a paid support plan, contact Microsoft Sales for clarification.
9. Use the Azure Contact Us page.
10. Post on Microsoft Q&A for Azure Communication Services to escalate or gather insights.
11. Highlight missing options or inconsistencies in the quota request process. References:official documentation. Contact Azure Support.
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