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Hi,
For some reason, though I have a $20,000 Azure Sponsorship, it's not being used by my Azure Subscription, I have an overdue invoice. Can you help me?
-Benny S.
@B Thank you for reaching out. The best way to receive billing support is to create a billing ticket via the Azure Portal. You can also follow the button listed on this page to take you to the support ticket creation page. Billing tickets are free for all Azure customers.
Please let us know if you have any further issues or concerns.
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We've had an Azure sponsorship for several years and have a current sponsorship. Nothing has changed within Azure, but the invoices have quit applying themselves to the sponsorship and are now billing our credit card. I've tried your answer above and it will NOT let me submit a support ticket. It keeps bringing up results that haven't anything to do with this problem. We had the same problem a few years ago and it took a call to Azure to correct it. We can no longer find the phone number. How do we get some help with this? We are a small non-profit and these misapplied charges are really hurting us.