Night Owl Protect CMS having issues on Win 10 Pro

Question

Night Owl Protect CMS is having issues on a Win 10 Pro laptop. It works on 2 other windows computers; 1 laptop running Win 10 Home (over wifi) and 1 desktop running Win 10 Pro LAN’d to router that NVR is connected to.  All computers have current updates. The laptop having issues has the CMS installed and logs into my account as the others. It also recognizes the NVR. Clicking on Live view, it shows the view panels for the 5 connected devices, but the panels all show black screen. The CMS program does not seen to have any adjustable user settings other than arranging the viewing panels.  Are there any known workarounds or trouble shooting ideas. Seems odd that it works on 2 computers and not the third.  Thanks in advance.

Actions so far;

Multiple uninstall and reinstalls.

I have installed while wired to the router

I have run as admin

 

Dell Latitude 5510

Device name XXXX

Processor Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.80 GHz

Installed RAM 16.0 GB (15.9 GB usable)

Device ID xxxx

Product ID xxxx

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro

Version 22H2

Installed on ‎4/‎4/‎2022

OS build 19045.4780

Experience Windows Feature Experience Pack 1000.19060.1000.0

Answer 1

I finally got my videos on my Night Owl Protect app to work on my Dell Latitude 7480 laptop. I had to do a complete reinstall with windows 10 restore USB from BIOS. I lost several devices in device manager, but got my videos back. I then started using windows update to restore lost devices. I installed until I found 2 updates that blocked out my videos and had to uninstall them. If anyone is having this same problem maybe you could try just uninstalling these 2 updates without doing a complete reinstallation like I did. The following are the updates.

         Intel Corporation - Display - 30.0.101.1338

    Update for Windows 10 Version 22H2 for x64-based Systems (KB4023057)![Night Owl](/api/attachments/6bd6af85-5f18-4373-be7c-29621e455077?platform=QnA)