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Loading Chunk 5 Failed

Genevieve Ottman 1 Reputation point
2020-05-29T13:17:38.613+00:00

I have an associate who was able to get into the files in Microsoft Teams yesterday however today is recieving a Loading Chunk 5 Failed. We have restarted her computer, and uninstalle8797-chunk-5-failed.pngd and reinstalled the app. She is able to go through the website, but we are wanting to get the app working again. What are our next steps.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 56,411 Reputation points Microsoft Vendor
    2020-06-01T03:06:51.007+00:00

    Hi GenevieveOttman-8991!

    You can try to follow these tips to see if it can be fixed this issue:

    *Sign Out teams

    *Uninstall teams

    *Delete C:\Users\xxxxx\AppData\Local\Microsoft\Teams folder

    *Delete C:\Users\xxxxx\AppData\Roaming\Microsoft Teams

    *Reboot

    *Install teams

    *Reboot

    *Login teams

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