How to resolve Service Manager Datawarehouse installation error: InstallServerPerfCountersForSDK.62894CB9_4320_40DB_B4E4_C0347FAB97B6

Question

Hello,

I'm installing a Microsoft System Center Service Manager, Console and Reporting Server. 

This is two servers scenario where SM Console, SM Database and Portal on first server. 

and Data Warehouse and DataWH DB will be on the second server. 

I'm using Service Manager 2022 and SQL Server 2019, as well as reporting Server.

the issue appear while installing the Service Manager Data warehouse. 

After finishing the DB and account configuration. 

some work is being made by the application like:- 

Initialize

Installed Files 

Create Database 

Configure Registry settings  

and that's where the below error take place.

\An error occurred while executing a custom action:_InstallServerPerfCountersForSDK.62894CB9_4320_40DB_B4E4_C0347FAB97B6

This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the correction are made, you can retry upgrade for this role..\

Answer 1

Hi,

It seems that the error you're encountering during the installation of the Service Manager Data Warehouse is related to the performance counters for the SDK.

Here are some steps and considerations that might help resolve this issue:

• Ensure that all prerequisites for the installation are met. This includes verifying that the necessary components and configurations are in place. You can refer to the System Center Service Manager system requirements for detailed information.
• Make sure that the account used for the installation has the necessary permissions. This includes administrative rights on the server and appropriate permissions on the SQL Server.
• Review the installation logs for more detailed error messages. The logs can provide specific information about what went wrong during the installation process. You can find the logs in the %ProgramFiles%\Microsoft System Center\Service Manager\Log directory.