Unable to Access Both Primary and Recovery Email for Account Recovery

Question

I attempted to log into my primary email account (******@live.com) after receiving a notification prompting me to enter my password. Despite entering the correct password, I received an error message indicating a failed attempt and was advised to use alternative login methods. I chose to send a verification code to my secondary email; however, upon trying to access the secondary email, I was informed that there had been multiple incorrect password attempts, even though I had enabled my device to remember the password. Consequently, I am now unable to access both my primary and secondary email accounts. I use my primary email daily and rely on it heavily.

I submitted an account recovery form last Sunday but have not received any response. Is there an expedited method to regain access to my primary email account?

Answer 1

Hi @Faye ,

Welcome to our forum!

Looks like your case is more related to your Outlook.com account, right?

If so, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. Based on my research, i found that: If you are unable to use the account recovery form because you don't recognize the additional account security information, use our Sign-In Helper. More information: Account recovery unsuccessful.

Hope to help you! If the above doesn't help, it's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

Thanks for your understanding and support!

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