Can Windows please fix our OneDrive Account?

Question

Please help windows, we have done all that we can, including getting professionals to come and help us

Our OneDrive Account does not work on our devices any more, and when we log on to OneDrive on a browser, we are able to see our files but we cannot open them. It says Internal Server error 500.

Please let us know if you can help but I believe this is only something windows can assist with.

Answer 1

Hi,

Did this problem appear in all users accounts or specific account?

Cached data or corrupt cookies can occasionally cause issues. Try clearing your browser's cache and cookies.

You can also try a different browser to access OneDrive and check if this problem is related to browser settings.

At the same time, it is recommended that you check whether the antivirus software or firewall is enabled, try to disable it, and then test whether the problem persists.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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