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User Sync Failing to Apple Business Manager

Anonymous
2025-01-24T19:14:35+00:00

Problem Summary:

  • A user whose UPN changed due to a typo during onboarding in Microsoft is not synching with Apple Business Manager.
  • The user now has the correct UPN in Microsoft, but the old, incorrect, UPN is still in ABM. This is preventing the user from signing into their Apple account because the account is not found.
  • New users are being provisioned correctly, so provisioning is working for new users; only existing users with updates to their UPN is failing.
  • How do I resolve this issue?

More Details:

I had a user whose name contained a typo in their original onboarding form, so their UPN was initially incorrect. I fixed the typo in Entra and now their UPN is correct in Microsoft. We have Federation configured for ABM to sync their Entra account. In ABM, the incorrect UPN is still showing. It has not created a new user account in ABM either. So, I have the updated, correct, UPN in Microsoft, but the old incorrect username is still showing in ABM.

New users are being created in ABM, so I know provisioning is working.

In the provisioning log details for the user with the name change I see an error message for "Provision user in AppleBusinesssManager".

Error code SystemForCrossDomainIdentityManagementServiceIncompatibleFiltering Error messageStatusCode: Conflict Message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details. Web Response: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"External Id Conflict","status":"409"}. This operation was retried 1 times. It will be retried again after this date: 2025-01-24T02:21:09.2784696Z UTC

Windows Server Devices and deployment

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  1. Anonymous
    2025-01-27T12:06:14+00:00

    Hello,

    Apple Business Manager is a product provided by Apple Inc. Unfortunately, we are unable to provide technical support for this product. We recommend that you contact the Apple technician.

    Have a nice day.

    Best Regards,

    Hania

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  2. Anonymous
    2025-03-03T03:02:57+00:00

    Need help !!!!!

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  3. Anonymous
    2025-03-03T03:04:11+00:00

    Where to go to update payment????

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