How can I fix a problem in fact WebDAV ends in an unexpected network error?

Question

After performing the following net use command in an admin command window:

net use X: https://<CLOUD_SERVER>/remote.php/dav/files/<USERNAME> /user:<USERNAME> <PASSWORD> /persistent:no

it ends in an error thrown:

System error 67 occurred.

The network name was not found.

I followed this hint mentioned in this link, but it didn't resolve my problem.

What else I did?

• I used IP address instead of the domain name (<CLOUD_SERVER>) ==> problem still persists.
• For a test case I used CarotDAV.exe to evaluate the root cause. ==> the problem doesn#t exists here, but the communication ist embedded in the CarotDAV UI and I need the open access link like a native network drive in the file explorer.

Does anyone is facing the same issue AND could resolve the problem? ***moved from Windows / Windows 11 / Files, folders, and storage***

Answer 1

Hello,

Thank you for posting in the Microsoft Community Forums.

System error 67 indicates that the network name cannot be found, which typically points to an issue with the URL format, network configuration, or WebDAV client settings. Here are some steps to troubleshoot and potentially resolve the problem:

1. Check the URL Format:

   - Ensure that the URL you are using is correct and accessible via a web browser. Use a complete URL like https://yourdomain.com/remote.php/dav/files/username/.

   - Avoid using triple slashes (///) unless it's required by your server's configuration.

2. Verify WebDAV Service:

   - Confirm that the WebDAV service is running on your server and correctly configured to access the specified URL.

3. Install WebDAV Redirector:

   - Ensure that the WebDAV redirector service is installed and enabled on your Windows machine. You can install it via Windows Features:

     1. Open Control Panel.

     2. Go to "Programs" > "Turn Windows features on or off".

     3. Check the box for "WebDAV Redirector".

     4. Click OK and restart your computer if necessary.

4. Network Discovery:

   - Make sure that network discovery is enabled on your system:

     1. Open the Control Panel.

     2. Go to "Network and Sharing Center".

     3. Click on "Change advanced sharing settings".

     4. Ensure that "Turn on network discovery" is checked.

5. Command Syntax:

   - Double-check the syntax of your net use command. Ensure there are no typos and correct placeholders:

     net use X: https://yourdomain.com/remote.php/dav/files/username /user:yourusername yourpassword /persistent:no

6. Windows Firewall and Antivirus:

   - Temporarily disable Windows Firewall and any third-party antivirus or firewall software to rule out any interference. Remember to re-enable them after testing.

7. Check Credential Manager:

   - Ensure that your WebDAV credentials are stored correctly in the Windows Credential Manager:

     1. Open Control Panel.

     2. Go to "Credential Manager".

     3. Add a new Windows credential with the WebDAV address, username, and password.

I hope the information above is helpful.

Best regards

Yanhong Liu

Answer 2

Hi Yanhong,

I already checked your suggestions with varieties.

The good news is - in the meantime I found the culprit. WebDAV randomly grant access to the cloud environment from my community. Therefore, I decided to open a ticket for the mentioned problem at IT dept. with all screenshots I could make.

The situation is that after some tries, accidentally, I could access the remote host via WebDAV. But it works like a mayfly. And this drives me crazy.

-Hans