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Attempting to purchase Single Incident Support and getting a Tax Calculation error.

Anonymous
2024-12-13T15:57:59+00:00

I have been attempting to open a support ticket with Microsoft. During this process, I have repeatedly received the error "Tax calculation was unsuccessful. Please try again later" numerous times and have received the error "An unspecified error occurred. Please try again later and avoid using incognito mode." I have used four separate email accounts and created a completely new outlook.com account to see if that would work. It did not. I also have attempted to call the Global Customer Service number as well. It sends me back to the Microsoft Service hub. I am unable to talk with a live person at all. What can be done to get a support request with Microsoft?

Windows Server Devices and deployment Set up upgrades and drivers

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  1. Anonymous
    2024-12-13T21:12:53+00:00

    We're having the same issue. We've tried different accounts and credit cards to no avail.

    We even called the credit card company who indicated a $0.00 transaction was flagged (from Microsoft).

    They cleared it and indicated it was good to go - and same issue.

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