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SCSM2019 Management server Failed to install Update rollup 4

Anonymous
2024-10-17T13:11:10+00:00

Property(S): CaptionHeight = 23

Property(S): ScreenY = 768

Property(S): SystemLanguageID = 1033

Property(S): ServiceManagerHotfix = C:\Users\svcmgrservice\AppData\Local\Temp\WZSE1.TMP\SCSMPatcher\SCSM2019_CU_KB5013428_amd64_10.19.1035.137.msp

MSI (s) (68:BC) [18:21:06:280]: Product: Microsoft System Center Service Manager - Update 'Hotfix for Microsoft System Center Service Manager (KB5013428)' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\svcmgrservice\AppData\Local\Temp\SCSM2019_CU_KB5013428_amd64_10.19.1035.137.msp.6.log.

MSI (s) (68:BC) [18:21:06:280]: Windows Installer installed an update. Product Name: Microsoft System Center Service Manager. Product Version: 10.19.1035.137. Product Language: 0. Manufacturer: Microsoft Corporation. Update Name: Hotfix for Microsoft System Center Service Manager (KB5013428). Installation success or error status: 1603.

MSI (s) (68:BC) [18:21:06:280]: Note: 1: 1729

MSI (s) (68:BC) [18:21:06:280]: Product: Microsoft System Center Service Manager -- Configuration failed.

MSI (s) (68:BC) [18:21:06:296]: Windows Installer reconfigured the product. Product Name: Microsoft System Center Service Manager. Product Version: 10.19.1035.137. Product Language: 0. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

MSI (s) (68:BC) [18:21:06:296]: Attempting to delete file C:\Windows\Installer\2b56b.msp

MSI (s) (68:BC) [18:21:06:296]: Unable to delete the file. LastError = 32

MSI (s) (68:BC) [18:21:06:296]: Deferring clean up of packages/files, if any exist

MSI (s) (68:BC) [18:21:06:296]: Attempting to delete file C:\Windows\Installer\2b56b.msp

MSI (s) (68:BC) [18:21:06:311]: MainEngineThread is returning 1603

MSI (s) (68:0C) [18:21:06:311]: RESTART MANAGER: Session closed.

MSI (s) (68:0C) [18:21:06:311]: No System Restore sequence number for this installation.

=== Logging stopped: 10/16/2024 18:21:06 ===

MSI (s) (68:0C) [18:21:06:311]: User policy value 'DisableRollback' is 0

MSI (s) (68:0C) [18:21:06:327]: Machine policy value 'DisableRollback' is 0

MSI (s) (68:0C) [18:21:06:327]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (68:0C) [18:21:06:327]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

Windows Server Devices and deployment System management components

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  1. Anonymous
    2024-10-18T01:00:55+00:00

    Hello Ibrahim Gamal (Igamal)，

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to Microsoft System Center. 

    Since there are no engineers dedicated to Microsoft System Center in this forum. In order to be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Q&A forum, where there will be a dedicated engineer to give you a professional and effective reply.

    Here is the link for Q&A forum.

    Questions - Microsoft Q&A

    Click the "Ask a Question" button in the upper right corner to post your question and select "Microsoft System Center" tag.

    Thank you for your understanding and support.  If you have any question or concern, please feel free to let us know.

    Have a nice day.

    Best Regards,

    Haijian Shan

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  1. Anonymous
    2024-10-18T17:48:59+00:00

    Hello Haijian Shan

    Thank you for your interest in helping me.

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