KB5048671 unable to unistall

Question

This update KB5048671 installed on my windows server 2016 yesterday and since then my CPU resource usage has been at 98% for the last 6hrs and my print spooler service is not working, efforts to unistall the update using safe mode and normal mode is both not working giving the response as unsuccessful, any suggetions please

Answer 1

Hello

Thank you for posting in Microsoft Community forum.

Troubleshooting High CPU Usage: You can use tools like Task Manager, Resource Monitor, and Process Explorer to identify the process or application causing high CPU usage. For example, you can open Task Manager, go to the Processes tab, and sort the list by CPU usage to identify the culprit. If the process can be stopped or a related service can be disabled, do so and check if it mitigates the problem.

Uninstalling the Update: If you are unable to uninstall the update using safe mode or normal mode, you can try using the Windows Update Standalone Installer (wusa.exe) to uninstall the update. Open an elevated command prompt and run the following command:

wusa /uninstall /kb:5048671

This might help you successfully uninstall the update.

Best Regards,

Wesley Li

Answer 2

I did both , checked whatever was consuming the cpu or memory, it was an antivirus agent , but then again it’s a terminal server so this process shows in all the remotely logged on users processes .

And I also tried uninstalling the update using the cmd command and it didn’t go through , same response as the normal or safe modes

Answer 3

Hi,

What antivirus?

Thanks.