remote desktop will not accept my password

Question

I Have 2 Window 7 Ultimate PC's,my problem is when i try to remote desktop from one PC to the other the login screen comes up fine so i know the IP adress is right,but when i enter the password it says your crendentials did not work,login failed,i know the password and user i entered is right,i have tried disableing the firewalls,and removing the password from the remote machine,also have made sure that the options to allow remote desktop where right,.

Thanks for any help

Answer 1

Hi Lou6116,

Welcome to Microsoft 7 answers Forum!

1.      Click on Remote Desktop Connection in the Start.

2.      Click on Options.

3.      Click on Advanced tab.

4.      Click on Settings under “Connect it from anywhere”.

5.      Click “Automatically Detect RD gateway Server Settings”.

6.      Click OK.

You may also try the steps below:

**1.**Go to Control Panel>System>Advanced System Settings

2. Go to Remote tab.

3. Under Remote Assistance, put a check mark on Allow Remote Assistance connections to this computer

Note: This automatically adds Remote Desktop exception in Windows Firewall.

4. Click on Advanced...

	Click this bar to view the full image.

5. Put a check mark on Allow this computer to be controlled remotely.

6. Click on OK.

Note: This automatically adds Remote Assistance exception in Windows Firewall.

Let me know if this worked.

Swathi B  - Microsoft Support.

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Answer 2

Had the same problem as OP.

I repair computers for a living and have setup remote desktop for many people both on a lan and well as over the internet.  After check all the setting, firewall ip name etc. here is what it turned out to be for one of my customers.

When the customers son installed Windows 7 Pro he used the name of Bill, he went ahead and installed all the drivers, programs etc that his dad wanted.  When Bill brought the computer over to dad house and started it up dad wanted the user name changed to John. So instead of creating a new user of John they just changed the user name from Bill to John.  There is only 1 user on this computer.

When you connect to this computer with remote desktop the default name is John, all password authentication fails for John. What he has to do is; click on other user type in Bill enter the password and presto it works.

Chalk up another "Glitch" for Mircosoft

Ross

Answer 3

Thanks Ross, after hours of searching your answer has saved me!!!!

Cheers

JJ

Answer 4

Thanks for this solution Ross. As a note to others, if you have changed the name and forgotten what the old one was (like me), then you can navigate to

1. ****Go to Control Panel>System>Advanced System Settings
2. Remote Tab
3. Click Select Users
4. Underneath the textbox you should see something that says - 'blank' already has access

Answer 5

last post onthis subject was 2 years ago....but i hope that someone is out there that will see this and can help.

I have my own small business and therefore am the CEO the President, AND the networking specialist.  i am good with computers but am having some really frustrating issues similar to the above subect lines.  i have forwarded port 3389 to my own PC and the remote desktop works great.  i want my employees to have the same access though and i cannot get it to work right.

here is an example of what has been done:  on PC-1 I changed the listening port for RD to 3390.  i then forwarded the port on the Verizon FIOS router to that PC's internal IP (192.168.1.6 for example).  so far so good.  the remote desktop is of course set up as well.

everything works fine right up to trying to log in.  i am able to communicate with the PC through the firewalls of the PC as well as the router - so the ports are open.  however, then when i get to the log in screen and i input the credentials it says they arent recognized?????????

i set all these PC's up myself so i am 100% sure i am putting the correct passwords in.  i DID however, change the PC's name as well as the users names.  i followed the steps outlined above and they did not work.  i used every possible combination wiht no success.  it simply isnt recognizing the passwords for some reason.  is there anyone out there that has any additional ideas or solutions to try?  i am lost and out of ideas....this is a last ditch effort to resolve this before i pay someone to come out and do it (which i REALLY do NOT want to do :(  )

thanks in advance.

Mark