zh-CN-XiaochenMultilingualNeural voice request timeout

Maks Lysohorov 0

Hey,

When using voice zh-CN-XiaochenMultilingualNeural request is timed out. Other chinese voices, for example, zh-CN-XiaoxiaoMultilingualNeural or zh-CN-XiaoqiuNeural works perfectly. Where is the problem?

kothapally Snigdha 1,635 Reputation points Microsoft External Staff

2025-03-03T23:57:41.5266667+00:00
Hi Maks Lysohorov

Sometimes, specific voices may experience temporary service interruptions or higher demand, causing timeouts.

Verify that your configuration settings are correct and consistent with the settings of other voices that are functioning properly.

Here may be region-specific issues affecting the availability of certain voices. Check if the issue persists across different regions.

I hope these helps you. Thank you!

Maks Lysohorov 0

Thanks for a quick answer!

Here are two requests. The difference is only voice. First never ends. Second completes successfully in a few seconds.

<speak xmlns="http://www.w3.org/2001/10/synthesis" xmlns:mstts="http://www.w3.org/2001/mstts" xmlns:emo="http://www.w3.org/2009/10/emotionml" version="1.0" xml:lang="en-US">
        <voice name="zh-CN-XiaochenMultilingualNeural">
          <mstts:silence  type="Sentenceboundary" value="180ms"/>
          <mstts:silence  type="Leading" value="500ms"/>
          <mstts:silence  type="Tailing" value="500ms"/>打印更多模型与切片软件</voice></speak> 
---
<speak xmlns="http://www.w3.org/2001/10/synthesis" xmlns:mstts="http://www.w3.org/2001/mstts" xmlns:emo="http://www.w3.org/2009/10/emotionml" version="1.0" xml:lang="en-US">
        <voice name="zh-CN-XiaoxiaoMultilingualNeural">
          <mstts:silence  type="Sentenceboundary" value="180ms"/>
          <mstts:silence  type="Leading" value="500ms"/>
          <mstts:silence  type="Tailing" value="500ms"/>打印更多模型与切片软件</voice></speak>

The voice doesn't work a second day in a row. I think the problem is unrelated to a high system load.

kothapally Snigdha 1,635 Reputation points Microsoft External Staff

2025-03-06T01:21:32.4566667+00:00
Hi Maks Lysohorov

The zh-CN-XiaochenMultilingualNeural voice may have limited availability or could be in a public preview phase, which might affect its performance and reliability.

Although you mentioned that high system load is unlikely to be the cause, it's still a factor that can affect response times, especially during peak usage periods.

Sometimes, network connectivity issues can lead to timeouts, especially if the service is unable to reach the voice synthesis server.
kothapally Snigdha 1,635 Reputation points Microsoft External Staff

2025-03-06T23:42:11.5366667+00:00

Hi Maks Lysohorov

Following up to see if the response was helpful.
kothapally Snigdha 1,635 Reputation points Microsoft External Staff

2025-03-07T16:38:27.36+00:00

Hi Maks Lysohorov

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

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