Remote Desktop not prompting to save password

Question

Good afternoon,

Our company has a new point of sale system coming this year, which uses windows remote desktop to remote into an off-site server. The password for this has almost 40 characters, and there is no option to "Remember this password". I have tried every internet search known to man to change that setting. We have over 50 PC's that will all be connecting seperately to this server, so each person would have to type in this password every time they connect (1-4 times per day). I am trying to get the prompt to save password, but no idea how to do it.

I am running Windows 11 on my PC (along with about 5-6 other PC's), and the rest are on Windows 10.

Any help would be GREATLY appreciated.

Thanks!

Answer 1

Hi AndyB413,

Thanks for your post. Please try the following method to see if it can trigger the password:

Method 1. Set System in Credential Management

Actually, it seems that the credential manager on your computer has the wrong entry, so it is recommended to set the system to save credentials.

Step 1. Search “Credentials Management” in the search box and then open it.

Step 2. Click on “Windows Credentials” and choose “Add a generic credential”.

Step 3. Type the network address, user name, and password, and then click on “OK”.

Method 2. Check Group Policy Editor

It is said that if the policy "Do not allow passwords to be saved” and "Prompt for credentials on the client computer" in Group Policy Editor are set  "Enabled", then the issue "RDP not saving credentials on Windows 10, 11, 8, 7 may occur. Therefore, we can reset the object policy to fix the issue.

Step 1. Press Win + R to run box and then type in “gpedit.msc”, hit "OK" to open Group Policy.

Step 2. Navigation:

Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client

Step 3. Check the “Do not allow passwords to be saved” and “Prompt for credentials on the client computer” is Not configured or Disabled.

Method 3. Allow delegating credentials and add servers

Enabling the policy settings to specify the servers so that RDP won't appear not saving credentials. Keep reading.

Step 1. Press Win + R to run box and then type in “gpedit.msc”, hit "OK" to open Group Policy.

Step 2. Navigation:

Local Computer Policy > Computer Configuration > Administrative Templates > System > Credentials Delegation

Step 3. Double-click the policy “Allow Delegating Default Credentials with NTLM-only server Authentication“.

Step 4. Click on “Enabled” and select the “Show...” button.

Step 5. Type “TERMSRV/*” in the “Add servers to the list” box. Click “OK“, then “OK” again.

Step 6. Scroll down the list and found the following and then enable them respectively :

· Allow Delegating Default Credentials

· Allow Delegating Saved Credentials with NTLM-only server Authentication

· Allow Delegating Saved Credentials

· Once these policies have been set, the username and password should now save in RDP and you won't encounter the issue "RDP does not save credentials".

Best Regards,

Ian Xue

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