Have got locked out of my global admin account for azure cloud

Question

need help to reset the creds for my outlook which got locked out.Unable to access or login to the azure portal

Answer 1

Hello Vepin VV,

Thanks for your question.

If there is another global admin, the main option is to request they help assist with resetting your account.

If you are the global admin, you will need to reach out to the support team. To do this, use the global support numbers here:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can also create a ticket via another account using: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Either method creating a ticket will route you to the data protection team once you provide them with the relevant information.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola