No voucher received from Mindhub after making the payment

Question

Dear,

I recently paid Mindhub for the Microsoft MCP exam + Retake Voucher. I made the payment from Belgium, where I reside. After entering my card details and clicking the "Pay" button, the page loaded but did not confirm the transaction. However, the amount was debited from my card and transferred to them.

I contacted Mindhub, and after some correspondence, they requested a payment screenshot. Unfortunately, I did not have any transaction details at that time, as the amount was still being processed for transfer to the US. I provided a track the transaction, which I shared with Mindhub. However, I have not received a response from them yet.

This delay is preventing me from scheduling my exam as soon as possible. I would appreciate it if you could look into this matter and assist in resolving it promptly.

Thank you for your support.

Answer 1

Hi Chun-kit Lam,
Thank you for asking this question on the Microsoft Q&A Platform.

Microsoft Certification/Exams/Learn is currently not supported in the Q&A forums.

You might find assistance from the following links:

Microsoft Training & Certification is backed by their dedicated forums, where you can ask questions by selecting "Get Started" -> "Ask a Question," or by choosing "Ask a new question >." Learn/Cert Moderators will be available to assist you.

Microsoft Training Support Forum: https://trainingsupport.microsoft.com/en-us/mcp/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1

Microsoft Certification - Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams

Microsoft Certification - Missing Badge/Sharing:https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_badges

Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid

The Certifications tab has been relocated under Credentials. You can access your Certifications tab directly via the following link: https://learn.microsoft.com/en-us/users/me/credentials?tab=credentials-tab

Under each certification, select "View certification details," then click the Print button above your certificate. Choose "Save as PDF" and, under More settings, uncheck Headers and footers, etc.   Pearson VUE Support:

Pearson VUE - Customer Service:https://home.pearsonvue.com/Test-takers/Customer-service.aspx

Pearson VUE - Chat:https://home.pearsonvue.com/microsoft/contact

Please don't forget to Accept helpful answer and close this thread. Thank you.